Victor, thanks for all the help I've received so far, much appreciated. I think I will give them an e-mail and we'll go from there. Least I'm OK in respect to that I don't need to pay for this kind of support and that they shouldn't ask for my Windows serial number. Thanks again for the help, and, when I get a response I shall share it all with you. On Sun, 22 Jul 2007 19:51:43 -0400, "Victor Gouveia" <[EMAIL PROTECTED]> said: > Hi Christopher, > > I can address both your queries. > > First, there should be an access telephone number you can reach that will > allow you to contact them, toll free in your particular country, or, at > least, you can access their support site, and find out the telephone > number > for your country, in terms of obtaining customer support via telephone. > > Secondly, OEM does not mean pirated or illegal, it means original > equipment > manufacturer, and that just means that you received a scaled down version > of > the program, without all the technical manuals that normally accompany > retail box versions of Windows. I also don't believe that they will ask > you > for your serial number, since you have an update issue. > > If you navigate around in the Windows update site, you will find that > Windows updates are eligible for free technical support, whether you have > an > OEM version or a retail box version. > > I also confirmed this with a call of my own, when I experienced a similar > version of the problem you are having. Unfortunately, I can't remember, > off-hand, what the fix for it was, otherwise, I would write it up for you > and send it over the list. > > Another thing you have going for you, is the fact that you are a blind > individual, trying to access your computer, which, in and of itself, is > difficult, and they will recognize that, so, if you wish, you can play > this > angle up, and they will send you out a tech support person if they can't > resolve your problem over the telephone. > > What I really hope is that you have a broadband connection, so you can > call > them and access the internet at the same time, to save time and hassle, > because if you can't try out the fix with them on the telephone, you'll > have > to wait another half hour on the queue, when and if you call back to tell > them their fix didn't work. Smile. > > Regardless of what you decide to do, you can also resort to e-mail > technical > support, in which case, they will tell you the same thing, that Windows > Update issues are a free ticket with customer support. > > Hope this helps you. > > Victor > > > Visit the Blind Computing List home page at: > http://www.blind-computing.com > Address for the list archives: > http://www.mail-archive.com/[email protected]/ > To post to this group, send email to > [email protected] > To unsubscribe from this group, send an email to > [EMAIL PROTECTED] > For help from Mailman with your account Put the word help in the subject > or body of a blank message to: > [EMAIL PROTECTED] > Use the following form in order to contact the management team > http://www.blind-computing.com/contact.php > If you wish to join the JAWS Users List send a blank email to the > following address: > [EMAIL PROTECTED] Christopher Hallsworth E-mail: [EMAIL PROTECTED] Skype name chrishallsworth7266 MSN: [EMAIL PROTECTED]
Why not join the Blind Hobbyist mailing list! To subscribe, send a blank message to [EMAIL PROTECTED] Visit the Blind Computing List home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/[email protected]/ To post to this group, send email to [email protected] To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.blind-computing.com/contact.php If you wish to join the JAWS Users List send a blank email to the following address: [EMAIL PROTECTED]
