I had a similar issue with my work machine due to windows 7 telling jaws
there had been a hardware change every time I received a different dynamic
IP address on the fixed network, so I had to also get my activation count
reset a couple of times, but I had it done through the local distributor as
opposed to trying to ask FS to do it themselves, and this means that I
always spoke to the same person, instead of the same department as such, and
while my problem has been partly resolved due to now having had a
fixed/permanent IP address assigned at work, this is apparently something
that FS do know is caused by windows 7 reporting hardware changes that
aren't really happening, so, while am sorry that can't really offer you any
direct assistance, it's something I was told they do know about, so maybe
they'll sort it out.
For now, I would say you should rather try to stick to running 40 minute
demo mode, and you'll unfortunately just have to restart your machine often
enough - sorry.
Stay well
Jacob Kruger
Blind Biker
Skype: BlindZA
'...fate had broken his body, but not his spirit...'
----- Original Message -----
From: "TinkerTweak" <[email protected]>
To: <[email protected]>
Sent: Thursday, November 12, 2009 8:26 PM
Subject: [Blind-Computing] FS activate
I don't know how I feel; I couldn't describe it any other way but really
bad. I've always paid for all my software, from my OS,utilities, security,
and my screen reader etcetera. I don't engage in any piracy.
Last week I bought a high-specs Toshiba laptop with Windows 7 and loved
all its features but finally had to return it because I was having several
issues with Jaws version 11.. I thought it was just the laptop. Any simple
change I make with it like updating the OS or drivers would trigger a Jaws
video driver error and that terrible thing about Jaws not being
authorized. So, wasted some authorization count on that. This week, I
received my customized laptop from Dell which is a Studio 16 XPS. Again, I
cannot make any change to the system without triggering that error message
about Jaws video driver error and "Jaws is not activated. But OK, I can
work with Jaws tech support to resolve these. I am patient for a solution
and so I thought. But while a solution is being work out, I still need to
work so I need to have my activation count reset so I can fall back to my
old system and reinstall Jaws on to it. I emailed FS explaining the
situation and I get an offensive email that I am only being given 1
activation count because there has been a reset request within the past 60
days. This in spite that I have been in communication with a tech support
person. I emailed them again explaining that I'm not at fault etcetera but
I am being stonewalled despite that I have been respectful all the way in
all my communication. Moreover, I checked my activation count and there
was 0 not even the promised 1 activation.
What am I suppose to do now? I feel so violated. I also need to work. Is
there really no redress for things of these sort? I just paid for my SMA
and I'm supposed to be good for until version 13. Folks, it is me that is
having the trouble this time but it could easily be you next time. So, any
thoughts on what I can do?
Thanks
Vic
For answers to frequently asked questions about this list visit:
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__________ Information from ESET NOD32 Antivirus, version of virus
signature database 4601 (20091112) __________
The message was checked by ESET NOD32 Antivirus.
http://www.eset.com
__________ Information from ESET NOD32 Antivirus, version of virus signature
database 4601 (20091112) __________
The message was checked by ESET NOD32 Antivirus.
http://www.eset.com
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/
