I think we all need to start emailing F S four or five times a day about
this maybe if they get snowed under with emails about the problems they
might start to do something about it I do not normally get this upset but
there are lots of people out there who need jaws in a there work place
and
jobs are hard enough to find just now we don't need to be getting hit
with
problems because we can not get resets when we need them so come on F S
get
the finger out and stop this silly nonsense with the resets and go get it
sorted
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Lino and
Louie
Sent: Thursday, November 12, 2009 7:01 PM
To: [email protected]
Subject: Re: [Blind-Computing] FS activate
Vic are you running WIN 7 on the new Del? You aren't the only one having
activation problems with WIN 7 and some Vista users. My wife included. I
wish FS would quit dragging there feet with PPL who have sent and talked
to
costumer support. A fix is in order here!
Lino Morales
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----- Original Message -----
From: "TinkerTweak" <[email protected]>
To: <[email protected]>
Sent: Thursday, November 12, 2009 1:26 PM
Subject: [Blind-Computing] FS activate
I don't know how I feel; I couldn't describe it any other way but really
bad. I've always paid for all my software, from my OS,utilities,
security,
and my screen reader etcetera. I don't engage in any piracy.
Last week I bought a high-specs Toshiba laptop with Windows 7 and loved
all its features but finally had to return it because I was having
several
issues with Jaws version 11.. I thought it was just the laptop. Any
simple
change I make with it like updating the OS or drivers would trigger a
Jaws
video driver error and that terrible thing about Jaws not being
authorized.
So, wasted some authorization count on that. This week, I received my
customized laptop from Dell which is a Studio 16 XPS. Again, I cannot
make
any change to the system without triggering that error message about Jaws
video driver error and "Jaws is not activated. But OK, I can work with
Jaws
tech support to resolve these. I am patient for a solution and so I
thought.
But while a solution is being work out, I still need to work so I need to
have my activation count reset so I can fall back to my old system and
reinstall Jaws on to it. I emailed FS explaining the situation and I get
an
offensive email that I am only being given 1 activation count because
there
has been a reset request within the past 60 days. This in spite that I
have
been in communication with a tech support person. I emailed them again
explaining that I'm not at fault etcetera but I am being stonewalled
despite
that I have been respectful all the way in all my communication.
Moreover, I
checked my activation count and there was 0 not even the promised 1
activation.
What am I suppose to do now? I feel so violated. I also need to work. Is
there really no redress for things of these sort? I just paid for my SMA
and
I'm supposed to be good for until version 13. Folks, it is me that is
having
the trouble this time but it could easily be you next time. So, any
thoughts
on what I can do?
Thanks
Vic
For answers to frequently asked questions about this list visit:
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For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/
__________ Information from ESET Smart Security, version of virus
signature
database 4601 (20091112) __________
The message was checked by ESET Smart Security.
http://www.eset.com
__________ Information from ESET Smart Security, version of virus
signature
database 4601 (20091112) __________
The message was checked by ESET Smart Security.
http://www.eset.com
__________ Information from ESET Smart Security, version of virus
signature
database 4601 (20091112) __________
The message was checked by ESET Smart Security.
http://www.eset.com
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/
