Hi Lenny, I too am a proud owner of several Sony devices. I have a Sony TV, Receiver, 300 mega CD player, and a 2 in one DVD / VCR. Through out the last couple of years i've called Sony tech and been extremely happy with the assistance i've gotten. For an example, I called Sony when i bought my receiver, The technician told me what each port on the back of the Receiver was for, and how to hook each device up to it. He even stayed on the phone and brought me through the process of hooking each device up. When everything was hooked up, the technician told me what each button on the remote was, and what it did. And like you said, he even told me what was on the screen when we went through the process of changing different settings on the Receiver. I've had several experiences like this one with Sony. I couldn't be any happier with them. Roger C Bachelder 3rd [EMAIL PROTECTED]
_____ From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Lenny McHugh Sent: Thursday, December 20, 2007 5:13 PM To: Handyman-Blind Subject: [BlindHandyMan] tech support Has anyone else received great tech support from Sony? A few years ago I had some questions about a Sony product and the support was very good. I just talked to a friend who was trying to help another blind individual with a Sony digital recorder. Bob finally called Sony and a woman first asked the model number of the product. Bob explained that both he and his friend were blind and described the unit. He told where the screen was and how many buttons were on the top and the side. Within a few minutes the tech located the product to answer the questions. Bob was first told that he is holding the unit upsidedown. She then asked Bob to hold until she got a unit. Then she started operating it and had Bob do the same steps explaining what was appearing on the screen. That is absolutely the best support that I ever heard. Just wondering if anyone else had a similar experience. Lenny http://www.geocitie <http://www.geocities.com/lenny_mchugh/> s.com/lenny_mchugh/ [Non-text portions of this message have been removed] [Non-text portions of this message have been removed]
