I've always found the folks at 1800 222 sony to be as helpful as possible. Sony bought the Minolta camera company. My camera died within a day of waranty. I was told that if Sony thought it was a good investment that they would gladly support the products of a company they buy; but if it were just a write-off they would replace with a slightly lesser product. Short of it, I got what in all examinations was a shiney and slippery new camera. So maybe it was cheaper than doing a repair to the rewinder mechanism, and door latch (that had to be popped when it wouldn't open.)
On Thu, 20 Dec 2007, Lenny McHugh wrote: > Has anyone else received great tech support from Sony? A few years ago I had > some questions about a Sony product and the support was very good. I just > talked to a friend who was trying to help another blind individual with a > Sony digital recorder. Bob finally called Sony and a woman first asked the > model number of the product. Bob explained that both he and his friend were > blind and described the unit. He told where the screen was and how many > buttons were on the top and the side. Within a few minutes the tech located > the product to answer the questions. Bob was first told that he is holding > the unit upsidedown. She then asked Bob to hold until she got a unit. Then > she started operating it and had Bob do the same steps explaining what was > appearing on the screen. That is absolutely the best support that I ever > heard. Just wondering if anyone else had a similar experience. > Lenny http://www.geocities.com/lenny_mchugh/ > > [Non-text portions of this message have been removed] > >
