As a tiny web hosting company, I have all the necessity to appear to be like the big boys to my customers. Here is my question:
On the virtual site for my web hosting company's domain name, I have a user account "support". I have a dozen or so aliases to that account, such as postmaster, abuse, etc. If I want to install a customer support ticketing system, it makes sense to use the "support" email address for this, but if I do, it means moving those aliases to another email account, doesn't it? I wouldn't want a complaint sent to [email protected] to generate an automated response that their message had been received by the support desk. How do other's have their support desk's set up? _______________________________________________ Blueonyx mailing list [email protected] http://www.blueonyx.it/mailman/listinfo/blueonyx
