Thanks, Michael, that makes sense. What ticking system are you using? > -----Original Message----- > From: [email protected] [mailto:[email protected]] > On Behalf Of Michael Aronoff > Sent: Saturday, February 26, 2011 11:59 AM > To: 'BlueOnyx General Mailing List' > Subject: [BlueOnyx:06584] Re: Customer Support > > Darrell Wrote: > > How do other's have their support desk's set up? > > I have one email account for abuse, postmaster, etc. and another for > support. However for the helpdesk ticket system I run I use helpdesk@ > > My thinking has been that when an email comes in either to my PC or my > cell > phone I want to know in an instant if it is the ticket system or not. > > If someone emails support it is handled as a non-critical email. Only > helpdesk@ emails are sent to my cell phone and handled as urgent. > > This is just how I do it. :) > > Oh, and as a small point I have a message on my voicemail and an > autoreponder on the support address that lets clients know if they have an > urgent problem they should use the ticket system for the fastest response > possible 24 hours a day. > > M Aronoff Out > > _______________________________________________ > Blueonyx mailing list > [email protected] > http://www.blueonyx.it/mailman/listinfo/blueonyx
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