Since I am a small, one-man band, I was considering osTicket, unless others can point me to something more worthwhile. The notify account, or Michael Aronoff's helpdesk also makes sense.
> -----Original Message----- > From: [email protected] [mailto:[email protected]] > On Behalf Of Mark E. Levy > Sent: Saturday, February 26, 2011 11:51 AM > To: 'BlueOnyx General Mailing List' > Subject: [BlueOnyx:06583] Re: Customer Support > > Darrell, > > We use an account called "notify" for non-critical notifications such as > abuse, postmaster, etc. An email to Support sets off all sort of (virtual) > alarms, an email to Notify does not. > > What ticketing platform are you considering? > > Mark Levy > > > -----Original Message----- > From: Darrell D. Mobley [mailto:[email protected]] > Sent: Saturday, February 26, 2011 9:54 AM > To: 'BlueOnyx General Mailing List' > Subject: [BlueOnyx:06582] Customer Support > > As a tiny web hosting company, I have all the necessity to appear to be > like > the big boys to my customers. Here is my question: > > On the virtual site for my web hosting company's domain name, I have a > user > account "support". I have a dozen or so aliases to that account, such as > postmaster, abuse, etc. If I want to install a customer support ticketing > system, it makes sense to use the "support" email address for this, but if > I > do, it means moving those aliases to another email account, doesn't it? I > wouldn't want a complaint sent to [email protected] to generate an > automated response that their message had been received by the support > desk. > > How do other's have their support desk's set up? > > _______________________________________________ > Blueonyx mailing list > [email protected] > http://www.blueonyx.it/mailman/listinfo/blueonyx > > _______________________________________________ > Blueonyx mailing list > [email protected] > http://www.blueonyx.it/mailman/listinfo/blueonyx _______________________________________________ Blueonyx mailing list [email protected] http://www.blueonyx.it/mailman/listinfo/blueonyx
