While you lot have been chatting (<grin>), I have opened trac tickets #896 and #897
Does the reporting style (level of detail, sub-headings) seem appropriate? If so, I'll hang on to the template. ----- Original Message ----- From: "Kathryn Marks" <kathryn.bo...@gmail.com> To: "Eric Myers" <my...@spy-hill.net> Cc: "John.McLeod" <john.mcl...@sybase.com>; <boinc_dev@ssl.berkeley.edu> Sent: Thursday, May 21, 2009 2:50 PM Subject: Re: [boinc_dev] BOINC All versions download page > On Thu, May 21, 2009 at 10:36 PM, Eric Myers <my...@spy-hill.net> wrote: > >> On Thu, 21 May 2009, john.mcl...@sybase.com wrote: >> >> >> > A good description of how to produce the problem, but unless you >> > develop >> > the fix, an analysis of exactly what is happening is very likely to be >> > completely wrong. >> >> We had this problem in the project I'm working on, where we would get >> help >> desk requests that basically said "it's not working," with very little >> supporting info. It doesn't matter if this is an e-mail or a bugzilla >> ticket, it's not very useful. >> >> The way we are dealing with it is there is an on-line form where people >> can submit requests or trouble reports, and it guides them through the >> process of describing the problem, what they were doing at the time, >> what error output they got, and any workaround they found. See a >> sample at http://pirates.spy-hill.net/HelpDeskRequest.php >> >> > To follow up on this idea, the nice folks at Red Hat have something > similar. There's two ways to submit a ticket. There's a hold your hand > way > and the regular way fill out the form way. They're using Bugzilla, FWIW. > > It was helpful to use their guided form the first time I filed a bug > report, > even though I was experienced in reporting bugs though Trac for BOINC. > And > FWIW, Red Hat is a *big* thing. So yeah, I think it could be helpful for > us. > > I'm already a "bug manager" (as Rom called it 2 years ago) so I'd be > willing > to field reports and enter them into Trac. I could only look in once a > day > though. > > > -- > ~Kathryn > _______________________________________________ > boinc_dev mailing list > boinc_dev@ssl.berkeley.edu > http://lists.ssl.berkeley.edu/mailman/listinfo/boinc_dev > To unsubscribe, visit the above URL and > (near bottom of page) enter your email address. > _______________________________________________ boinc_dev mailing list boinc_dev@ssl.berkeley.edu http://lists.ssl.berkeley.edu/mailman/listinfo/boinc_dev To unsubscribe, visit the above URL and (near bottom of page) enter your email address.
