The original intent of Help Desk was to be like Stack Overflow: people ask and answer questions, and vote on the answers so that after a while a "correct answer" emerges.
However, people didn't use it in this way, and we've gradually removed the associated logic. At this point there's not need to have a separate Q&A category. You can put all the forums in the main category, and they'll appear on the same page. -- David On 06-May-2013 11:42 AM, McLeod, John wrote:
The original reason for splitting them is that they have different posting rules. Anyone can post to the help desk as you might need help getting started. Many projects have limited the ability to post to the rest of the forums to active users (RAC > X).
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