Marjorie,
Usually, if a company didn't fix something correctly, they pay to have it 
returned to them so they can correct the problem. at least that's the way 
I've seen it.
Isaac

On Sun, 9 Oct 2005, Marjorie Arnott wrote:

> Yes, HumanWare do pay insurance one way, but if someone has to keep sending
> their unit back because it doesn't work properly, then it can become rather
> costly.
>       Marjorie.
> 
> 
> 
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