Hi. As Rhonda said, it's great when tech support calls people back, and it's
happened to me very rarely. When you get them, most of them try to help, but
not everyone wants to peruse a list and not everyone is on this list. It would
be interesting if Pulse Data would post a company directory on their website
and let us know who works in tech support. It's possible tech support is
overwhelmed, but that should tell Pulse Data something. Don't ignore people
like Keith Bundy or Rhonda Clark who deserve to be paid, because they help on a
volunteer basis on this list. Why not have tech support for 12 hours like the
competition, or at least have tech support hours a couple evenings a week for
a few hours. These products are getting more and more complex and the manual
and the list can't always address some issues.
I think I've lost some cells and can't wait to get this darn thing back for the
transplant. I have a braille display 18 with 6.11. Based on what I've
observed, I can't believe this company can't find a few more part-time techies
to pick up the slack. I know companies are cutting back, but you get my drift.
I believe Matt S. is in charge of tech support. Please say something to the
list, Matt, unless I have the wrong person. Thanks. Let some of these
excellent people help tech support, not just the list.
Nancy
