Hi Les, Does this only happen in the menus or also when you're reading or editing text?
If it only happens in certain applications, a service reset might be helpful. As long as you have all files closed which I'm sure you would do for any reset, there shouldn't be a problem. You do the service reset by pressing the record button on the left-hand side of the bn and simultaneously press the reset button. Once you release the reset button, there's no need to continue holding down the record button. This is a major reset so you will need to reset the clock, but the prompts are good as you would expect. On the otherhand, if dot 3 is not there when reading or writing text, it just may be something with the braille display. Sure hope you don't have to send it back especially right after getting it. Don
