Except in your case, if you have the BN, try dots 4-5 reset.

> ----- Original Message -----
>From: "Sarah Cranston" <[EMAIL PROTECTED]
>To: <[email protected]
>Date: Thu, 16 Jun 2005 16:55:55 -0500
>Subject: RE: [Braillenote] Reset Issues

>Hi Paul,

>I think there is a procedure where you can reinstall KS6.11.  Try this, and I 
>figure it couldn't make things any worse.
>Try inserting your upgrade card and doing a reset while holding down j and k.  
>This may reinstall the upgrade, and may even solve your problem.  I really 
>truly hope I'm not stepping out of line here, I don't want to incur anyone's 
>wrath.

>Sarah


>-----Original Message-----
>From: [EMAIL PROTECTED]
>[mailto:[EMAIL PROTECTED] Behalf Of Paul Shelton
>Sent: Thursday, June 16, 2005 4:13 PM
>To: [email protected]
>Subject: [Braillenote] Reset Issues


>I have installed 6.11 on my VN but am no longer able to do a normal reset
>just using the reset button.  I have made several calls to support but have
>been unable to resolve this issue.  I'm probably going to have to send my VN
>in for repair but thought I'd check on the list to see if anyone else had
>this problem and if they were able to resolve it without sending their unit
>in for repairs.

>Paul


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