My comment about tech support is this: If you have no long-distance service, many times, 45 minutes is a long time to wait. Sometimes, when you get a person, they're not necessary professional. Diane, I agree with you in a way, that sometimes you can get good service. However, I've yet to have a call returned promptly. Sometimes, it has taken four or five days. I don't want to carry this further, but there are only about three people that I know of that work in Tech Support. If you guys are getting good responses, I'm happy for you; some of us are not. Kind Regards, Rhonda
> ----- Original Message ----- >From: sammie clay <[EMAIL PROTECTED] >To: Braillenote List <[email protected] >Date: Mon, 22 Aug 2005 13:13:18 -0400 >Subject: re: [Braillenote] tech support is slow. >Hello Diane, > Maybe that guy Mr. Behm is putting in a word to Tech Support for you. I > get calls from Tech support after either New Zealand tells them to call me or > my Veterans Administration Agency's coordinator calls them. After listening > and promising to research my issues, they hang up and never call back. > Please tell me how you get such prompt service. You can contact me off line > if you wish. >Thank you, >Sammie >> ----- Original Message ----- >>From: Diane Kelker <[EMAIL PROTECTED] >>To: Braillenote List <[email protected] >>Date: Mon, 22 Aug 2005 10:22:20 -0500 >>Subject: re: [Braillenote] tech support is slow. >>Hi, everyone, >>I left a message for thech support early Saturday morning and received a >>follow-up call from Sam before 9 AM today! I was delighted to realize that >>HUMANWARE is favorably responding to customer complaints! >>Diane >>___ >>To leave the BrailleNote list, send a blank message to >>[EMAIL PROTECTED] >>To view the list archives or change your preferences, visit >>http://list.humanware.com/mailman/listinfo/braillenote >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote
