Hi, Terry. I haven't send any info to humanware via email. But now that
they have my address correctly, I do get their newsletters and the UPS
tracking info.
At 9/12/2005, you wrote:
Paul;
When you send imfo to Humanware, such as your e-mail, do you use print,
braille, or both?
I will be getting a transplant.
I am going through Roger Bem.
Terry Powers
-----Original Message-----
From: Paul Henrichsen [mailto:[EMAIL PROTECTED]
Sent: Friday, September 09, 2005 1:27 AM
To: [email protected]
Subject: [Braillenote] humanware and customer care
Hi, everyone.
While reading through my email this evening, I received a surprise from
Humanware.
I had to send in my MPower to have the engineers look at the battery
problem. I had called today and asked if my unit had been shipped yet and
was told it had. But imagine my surprise this evening when I received an
email with all of the needed information and links so I could track my
package via UPS? I was able to click on a link and find out that my package
would be delivered tomorrow.
I don't know of many companies that do this, but how nice! If I hadn't
called, I would have not known that my package had indeed been shipped. If
I lived farther away, I would have been able to track my MPower day by day
to see when it would arrive.
Who says that Humanware doesn't care about their customers?
Also, Karen Lincoln has been absolutely fantastic whenever I call to ask
how things are going.
I think she knows I am frustrated not to have my MPower, but she is always
patient and listens to my complaints<grin>.
If you ever send in your unit for repair, make sure humanware has your
email address so they can send you the tracking information.
Well done Karen Lincoln and well done humanware.
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
