Glad you are having some luck with tech support. I don't have a lot of time to call them, but when I called to check the status of the transplant in December we left a message late afternoon on Wednesday and did not get a call until late afternoon on Thursday, and all I could find out was "in process"
I normally have had no complaints about HW's service, one complaint about some misinformation I was given on service contracts, has until now been my only complaint, however, keep in mind that my only calls have been to renew contracts, order upgrades and the transplants. I was impatient in 2000 when I ordered a Braille Note in November and did not get it until January, now I am I suppose impatient because I sent one in for its transplant six plus weeks ago and it is not home yet, nor have I had any messages regarding it--thank goodness I have two is all I can say, I'd probably be on HumanWare's doorstep if I did not have two. Rose Combs [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Monica Lofton Sent: Thursday, January 05, 2006 11:48 AM To: BrailleNote List Subject: [Braillenote] Thank You, Tech Support A huge thank you to the Humanware tech support staff. I left them a message last night, and Sam called me this morning. We've decided that I need to send in the PK so they can figure if it's the machine or the storage card. I'll need all the list members here to help me through PK withdrawal. (grin)I'm hoping I didn't break the pins because I didn't try to force in the card. Oh well, at least it's under warranty. Again, thanks to the HW staff for a job well done. Monica with her incredihound, Grandpa James MSN and Email: [EMAIL PROTECTED] ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
