OUCH! I also had a similar problem more than once. Backing up the compact flash card is certainly the right thing to do. Could be that you have some corruption going on. I would use the myriad of resets including removing the keysoft definitions file in the dictionaries folder on the flash disk. I believe it is crucial that when you delete the file keysoft.ksd you need to immediately reset the unit with no buttons held down and without going to main menu or anything. Tech support should be able to advise you on such details as I don't believe this is documented in the user's manual. -Rob
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Eric V Sent: Sunday, October 23, 2005 6:22 PM To: Braillenote List Subject: [Braillenote] Disappearing Document Contents Hi everyone, I am writing on behalf of my 3rd grade BrailleNote enthusiast. Believe it or not, he has been working on writing his own book. It is a KWB document. The file is on the compact flash card. He was working on chapter 9. He hit "find" & the "find next" & the contents of the entire 33 page document vanished. The document name still shows up, but it is completely empty (registers as a 1KB-sized document). Very unfortunately we don't have a back up of this document. While I have now backed up the entire compact flash card on my computer, & we will do so weekly from here forward. While this is a bitter lesson to back up, we are still very curious why this happened. He similarly lost another story a few months ago while doing a word count. - Poof! - the entire contents - 12 book chapters - of the document gone into thin air! The compact flash card did not appear to be loose. He has been working in the document for weeks & he knows to save regularly. He exits the document when he puts the BrailleNote away. The battery power was OK. It might make sense that anything new (since last saved) might be lost, but why did the entire contents disappear? We are at a loss as to why this has occurred, but we wish to prevent such repeat occurrences in the future Any insight on why this might have happened would be greatly appreciated. Thanks for any thoughts you might have. Eric (dad) & Vejas (aspiring author) ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.361 / Virus Database: 267.12.4/146 - Release Date: 10/21/2005
