It is really quite simple. Microsoft plays hardball and doesn't care
about the ramifications. I guess the only way that Humanware could
have gotten around the problem was to have everyone send their units
in for the upgrade and hear people complain about the loss of their
units for a long time. As I said, Microsoft plays hardball and
expects all players to obey certain rules.
I'm certainly happy that the mpower transplant is going to be handled
differently.At 07:36 AM 8/8/2005, you wrote:
Is that anything like just following orders? It certainly didn't
answer any of my questions. What is Microsoft having you do that is
creating this difficulty of your sending a tiny piece of paper to
your blind customers which they need to stick on the back of their
units? And what kind of license is this? As I read the instructions
for licensing, there is the license for the pre-installed software
which this must not be because then it would be up to you folks to
paste the sticker on the unit when you do the installing. Then there
is the license for packaged software purchased separately in which
case there is also a certificate of authenticity (about 5 by 7 inch
paper) on which the little label is affixed. This makes it hard to
lose. Now clearly you're not doing either of these things. But
whatever licensing system you're involved in with Microsoft it is
creating difficulties for your customers that you folks seem to want
to turn into the sale of another operating system ra!
ther than
help solve for your valued customers. How come? Are we talking about
a $3 license fee for WINDOWS CE? if this is the case, and Humanware
isn't keeping track of the license connected with the serial number
of the unit, seems kind of small to not just eat the $3 for PR that
has been lost in this issue already. Perhaps this isn't software
that qualifies for the $3 license. For PR I'd still try to work it
out to just replace the license code to the customer rather than
threatening with action by microsoft and other qualified third party
investigators auditing licenses etc. etc.. Why would Microsoft even
question the source of software on a system that only works with the
software from you folks. Clearly it came from you folks. And they do
have a process for the seller to replace license stickers at no
charge to the customer in some situations. I find it difficult to
believe they wouldn't make this one of them. Microsoft isn't the
Gestapo. They're just folks.
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
