Hello, I don't think this is true, because I know for a fact that they have Racquel and Roger in Concord and it still hasn't changed anything, because just a month ago, I waited for a hour and never received any help. It was only when I e-mailed Dean Jackson that I received assistance. Robert
> ----- Original Message ----- >From: "Vega, Gabriel" <[EMAIL PROTECTED] >To: "Braillenote List" <[email protected] >Date: Tue, 23 Aug 2005 08:44:01 -0700 >Subject: RE: [Braillenote] Tech Support >The reason why they could only take voice mails most the time cause >their only tech, Chris could only handle one call out of time. They >finally brought some one else on, so we'll see if anything in the U.S >tech support will change. Again, you would think since they are a very >successful company they would have an actual tech support staff. >Gabe Vega >Technical Support Specialist >Information Services Unit >Arizona Industries for the Blind >CellPhone:(602) 488-9862 >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] >Sent: Monday, August 22, 2005 8:11 PM >To: Pulse Data >Subject: [Braillenote] Tech Support >Hi. As Rhonda said, it's great when tech support calls people back, and >it's happened to me very rarely. When you get them, most of them try to >help, but not everyone wants to peruse a list and not everyone is on >this list. It would be interesting if Pulse Data would post a company >directory on their website and let us know who works in tech support. >It's possible tech support is overwhelmed, but that should tell Pulse >Data something. Don't ignore people like Keith Bundy or Rhonda Clark >who deserve to be paid, because they help on a volunteer basis on this >list. Why not have tech support for 12 hours like the competition, or >at least have tech support hours a couple evenings a week for a few >hours. These products are getting more and more complex and the manual >and the list can't always address some issues. >I think I've lost some cells and can't wait to get this darn thing back >for the transplant. I have a braille display 18 with 6.11. Based on >what I've observed, I can't believe this company can't find a few more >part-time techies to pick up the slack. I know companies are cutting >back, but you get my drift. I believe Matt S. is in charge of tech >support. Please say something to the list, Matt, unless I have the >wrong person. Thanks. Let some of these excellent people help tech >support, not just the list. >Nancy >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote >NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR >CONFIDENTIAL information and is intended only for the use of the specific >individual(s) to whom it is addressed. It may contain information that is >privileged and confidential under state and federal law. This information may >be used or disclosed only in accordance with law, and you may be subject to >penalties under law for improper use or further disclosure of the information >in this e-mail and its attachments. If you have received this e-mail in >error, please immediately notify the person named above by reply e-mail, and >then delete the original e-mail. Thank you. >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote
