Vega, Oh, I did not know there were just one tech support. It could cause him or her insane. I prefer there are least 2 tech support because they need to support each other better than just one.
I was the evaluation person for the State of Washington. I checked the problems of the Tele-Braille devices to and from the repair shop. They made me insane because there were a few different devices. Hardly remember for the device. So it will be very nice for the Humanware hires more tech support. Leslie- On Tue, 23 Aug 2005 08:37:33 -0700 "Vega, Gabriel" <[EMAIL PROTECTED]> writes: > The problem with Humanware is that yes, I believe the product > function > is about a 4 out of 5 stars, but cause they only had one tech in > the > U.S. till yesterday they will be bringing another tech on sometime > next > week. They're customer service and tech support is 1 out of five > stars. > It is very disgusting that this company who brags about having the > popular saling units and saling hundreds of thousands if not > millions of > inventory only had "one" (1) tech for phone support in the U.S. > > > Gabe Vega > Technical Support Specialist > Information Services Unit > Arizona Industries for the Blind > CellPhone:(602) 488-9862 > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] > Sent: Tuesday, August 23, 2005 12:09 AM > To: 'Braillenote List' > Subject: RE: [Braillenote] Tech Support > > I can call Tech support but he CANNOT call me back. Why? Because I > use > my PC on the same phone line. I am using Dial Up. I can not accept > to > pay the long distance bill while many minutes on the HOLDING. Last > time > I waited on the holding for 48 minutes then disconnect. Whoa! > > Can you image... I bought PK last October. I found out no one could > help > me in this metro of Minneapolis and St. Paul until this month, > August. > State Services for the Blind Access Techicans are learning how to > use PK > and help me. It was serious business. Many people know PacMate > around > here. I do not know what happen here. > > I surely rate the Humanware services is about 2 of 5 stars, but the > products rate is 4 of 5 stars. > > They have the old messages of this list server but it has NO search > engineer. It has F&Q but not much help or not much information. > > So I require it make MUCH information and will save techicans > hours. > > That is why I say this list server is little better than the > services > and web information. > > Leslie-- > > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR > CONFIDENTIAL information and is intended only for the use of the > specific individual(s) to whom it is addressed. It may contain > information that is privileged and confidential under state and > federal law. This information may be used or disclosed only in > accordance with law, and you may be subject to penalties under law > for improper use or further disclosure of the information in this > e-mail and its attachments. If you have received this e-mail in > error, please immediately notify the person named above by reply > e-mail, and then delete the original e-mail. Thank you. > > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > Mr. Leslie Peterson email: [EMAIL PROTECTED] www.deafblindinfo.org list: [EMAIL PROTECTED] http://www.deafvision.net/mdba
