Hi Mark and list. Just wanted to further comment about the support from HUMANWare UK.
I do agree that right now the levels of support are not what they should be, however what I do know is that the management team within the UK company are very aware of the difficulties and are working hard to resolve them. As someone who has worked with blindness products at all levels for many years, from being a user to a supplier, trainer and delivering and recruiting people to deliver Tech Support, the job of finding quality people who understand the products and have the other skills required to eff ectively deliver a versatile service is not easy. So not making excuses here what so ever, and like Mark I understand the frustrations he speaks of, just trying to see it from a positive forward looking perspective. Terry Clasper. > ----- Original Message ----- >From: "Mark Vincent" <[EMAIL PROTECTED] >To: "Braillenote List" <[email protected] >Date: Tue, 6 Dec 2005 05:56:34 -0000 >Subject: Re: [Braillenote] Inquiry >nop, afraid support at the main office in uk, is also very bad. Phones >calls are never returned, and if I do managed to speak to somebody in the >office, they don't seem to know the product that well. There seems to be >only one person in humanware uk who will support, so i now deal with him >directly. Not how it should be consideration the value of the product. >Mark Vincent >----- Original Message ----- >From: "raymond bishop" <[EMAIL PROTECTED] >To: "Braillenote List" <[email protected] >Sent: Tuesday, December 06, 2005 12:30 AM >Subject: Re: [Braillenote] Inquiry >>>I don't want to take up a lot of time on this matter since it does not >>>concern my Braillenote or mpower however, my braillestar 40 has been in >>>the hands of the repair department since late September and no one seems >>>to know where the unit is or what is being done for it. So, I am getting >>>concerned that maybe this company is not what it is cracked up to be. At >>>least not in the US maybe in New Zealand and the UK but here in the US >>>customer Service stinks. Thanks for letting me vent! >> Raymond Bishop >> ********** This message and accompanying documents are covered by the >> electronic >> Communications >> Privacy Act, 18 U.S.C. ยงยง 2510-2521, and may contain confidential >> information intended >> for the specified individual(s) only. If you are not the intended >> recipient >> or an >> agent responsible for delivering it to the intended recipient, you are >> hereby notified >> that you have received this document in error and that any review, >> dissemination, >> copying, or the taking of any action based on the contents of this >> information is >> strictly prohibited. If you have received this communication in error, >> please notify >> the sender immediately by return E-mail, and delete the original message. >> Internet communications are not secure. You should scan this message >> and any attachments for viruses. Under no circumstances do I accept >> liability for any loss or damage which may result from your receipt of >> this message or any attachments. ********** >> -- >> No virus found in this outgoing message. >> Checked by AVG Anti-Virus. >> Version: 7.1.362 / Virus Database: 267.13.12/192 - Release Date: 12/5/2005 >> -- >> No virus found in this outgoing message. >> Checked by AVG Free Edition. >> Version: 7.1.362 / Virus Database: 267.13.12/192 - Release Date: 12/5/2005 >> ___ >> To leave the BrailleNote list, send a blank message to >> [EMAIL PROTECTED] >> To view the list archives or change your preferences, visit >> http://list.humanware.com/mailman/listinfo/braillenote >> -- >> This email has been verified as Virus free >> Virus Protection and more available at http://www.plus.net >> -- >> No virus found in this incoming message. >> Checked by AVG Free Edition. >> Version: 7.1.362 / Virus Database: 267.13.11/191 - Release Date: 12/2/2005 >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote
