Well I think I will put my two sents in to this thread, but I have
not had problems with hw or anything of that affect. I would call hw
and tell them that you are getting tired of the muckey busness and if
you have to ask to speak to a supervizer.
Matthew
At 08:21 PM 12/5/2005, you wrote:
Hi Rhonda,
I'm sorry you and your friend have to put up with this. I've
been lucky with my BN repairs: I sent my BN in last Monday and
should have it back by tomorrow. It took a bit longer than I would
have liked, but I'd rather have it back to me working than not, so
I'm not complaining. Much. Grin. Everyone has been very nice about
my teachers and my calling every few days, checking up on the
BrailleNote; they understand that i'm a student and need it back
ASAP. I can see where you and your friend are coming from,
definitely; we need these devices for school and work, and it's
very difficult to function without them, once we get to depending
on them and using them at every call. I hope things work out, and
I'm sure you won't get kicked off list for expressing your opinion.
Sincerely Yours,
Caitlin
Please visit my home page at www.deraitland.com. You may also be
interested in my LiveJournal at www.caitlin45.com. Check out The
Beyond Radio Network at www.tbrn.net.
Thanks!
----- Original Message ----- From: "Rhonda Clark" <[EMAIL PROTECTED]>
To: "BrailleNote List" <[email protected]>
Sent: Monday, December 05, 2005 12:13 PM
Subject: [Braillenote] Inquiry
Dear List:
First of all, I hope not to be cursed for my questions.
I'd like to know from those of you who have broken equipment if
you've been made to be treated like it's your fault. I have been
working with Diane Kelker, who never has made a complaint. Her pk
has been back three times. This last time, she was charged $800
plus $37.50 for shipping. She was told it was her fault, that she
had jammed the card in. When she got it back, it still didn't
work. The mPower doesn't work, because it won't
recalibrate. Diane needs this equipment for her job. It seems
like no one is listening. For the wireless card, Diane is using
the Sanddisk card, with 128 of memory. From what I understand,
these cards should work find.
I called the Sales department, and was rudely told that Diane would
need to call repair for an RMA number, and send it back in. I am
writing for her, because she cannot do it herself. With all of the
strokes Diane has had, that is a terrible thing.
Just so you know, I have written first outside this list to the
people that need to know. Diane has heard nothing. I just wanted
to know of your experiences.
Also, did you know that SMA's can no long be transferred to other
units. I found this out today. If you have a 4.2 upgrade, you
cannot purchase a 5.0. If people have no money to get a 6.11, what do they do?
I'm sorry to take up list time. I just feel very helpless when I'm
trying to help someone, and it seems that no one is listening.
Thanks for listening to me. I'm just feeling a little
frustrated. I realize I may be asked to leave the list, but I'm
willing to risk it.
Kind Regards,
Rhonda Clark
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