They call back, but it is sort of like the UPS thing the other day, I am expected to stay home near a phone waiting!
Rose Combs [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sarah Van Oosterwijck Sent: Wednesday, January 18, 2006 9:56 AM To: Braillenote List Subject: Re: [Braillenote] SMA Rose, I wonder why the whole world thinks we all have nothing better to do than call people trying to deal with problems. As far as I can tell this is just life, and frankly it doesn't really work. <ironic smile> It isn't just humanware its a problem everywhere. I could write a book on stupid phone tag games I've had to play just to get very normal things done. It's not just you in case that is any comfort. My story about moving and getting my highspeed Internet service set up is probably one of the best examples of stupidity, which is funny in it's sheer ridiculousness now, but wasn't very amusing to me at the time. Let me know if you actually want to hear it. :-) Of more practical use to you might be the information that Humanware will let you leave a voice mail instead of waiting on hold to talk to someone. They claim they will call back in 24 hours, and in my experience that is true. It might take them up to 23 hours, but they will call back, which is a lot more than I can say about most companies. :-) Sarah Van Oosterwijck Assistive Technology Trainer http://home.earthlink.net/~netentity ----- Original Message ----- From: Rose Combs To: 'Braillenote List' Sent: Tuesday, January 17, 2006 12:32 PM Subject: RE: [Braillenote] SMA I have one question? Why is it always assumed that everyone has time to play phone tag with HumanWare? I certainly do not have that kind of time, the interruptions if I call from work are not appreciated by my employer/manager. Calling is not a quick fix, or at least in the past couple of years it has not been for me. I say that and have to tell you that my only calls to HumanWare in the past three years have regarded obtaining service agreements and SMA, or setting up my transplant for one unit. I certainly can generally find answers to my other technical issues faster from the list or reading the manual. Still, I always find myself getting tied up in knots when I call and then have to wait hours to days for a return call. Rose Combs [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jane Jordan Sent: Monday, January 16, 2006 3:07 PM To: Braillenote List Subject: Re: [Braillenote] SMA Call Humanware if you are in the US at 1800-722-3393 extension 6 Give Karen or whoever answers your serial number. They can look it up and tell you. HTH, Jane On Jan 16, 2006, at 3:43 PM, Bundy, Keith wrote: > I have been off list for quite some time, so this may have been > previously discussed. How can one tell if she/he still has an > SMA? I would like to get this information for myself and some > clients prior to the release of KeySoft 7.0. Thanks. > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.375 / Virus Database: 267.14.19/231 - Release Date: 1/16/2006 ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
