Sam does work there. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Paul Henrichsen Sent: Tuesday, August 23, 2005 5:28 PM To: Braillenote List Subject: RE: [Braillenote] Tech Support
I don't think sam or rocky work there any longer. At 8/23/2005, you wrote: >In the US, I know of Chris, Sam, and Rocky. > > > ----- Original Message ----- > >From: "Vega, Gabriel" <[EMAIL PROTECTED] > >To: "Braillenote List" <[email protected] > >Date: Tue, 23 Aug 2005 11:36:21 -0700 > >Subject: RE: [Braillenote] Tech Support > > >In my email, I specifically mentioned (In the U.s.) that are actually > >employed by Humanware. Currently are Chris and a new person who was > >just hired with in the pass couple of days. > > >Gabe Vega > >Technical Support Specialist > >Information Services Unit > >Arizona Industries for the Blind > >CellPhone:(602) 488-9862 > > >-----Original Message----- > >From: [EMAIL PROTECTED] > >[mailto:[EMAIL PROTECTED] > >Sent: Tuesday, August 23, 2005 11:33 AM > >To: Braillenote List > >Subject: Re: [Braillenote] Tech Support > > >Actually, I know of three people in tech support, maybe four. > > >> ----- Original Message ----- > >>From: Leslie P Peterson <[EMAIL PROTECTED] > >>To: [email protected] > >>Date: Tue, 23 Aug 2005 12:04:27 -0500 > >>Subject: Re: [Braillenote] Tech Support > > >>Vega, > > >>Oh, I did not know there were just one tech support. It could cause > >>him or her insane. I prefer there are least 2 tech support because > >>they need to support each other better than just one. > > >>I was the evaluation person for the State of Washington. I checked > >>the > > >>problems of the Tele-Braille devices to and from the repair shop. > >>They > > >>made me insane because there were a few different devices. Hardly > >>remember for the device. > > >>So it will be very nice for the Humanware hires more tech support. > > >>Leslie- > >>On Tue, 23 Aug 2005 08:37:33 -0700 "Vega, Gabriel" <[EMAIL PROTECTED] > >>writes: > >>> The problem with Humanware is that yes, I believe the product > >>> function is about a 4 out of 5 stars, but cause they only had one > >>> tech in the U.S. till yesterday they will be bringing another > >>> tech on sometime next week. They're customer service and tech > >>> support is 1 out of five stars. It is very disgusting that this > >>> company who brags about having the popular saling units and saling > >>> hundreds of thousands if not millions > > >>> of inventory only had "one" (1) tech for phone support in the U.S. > > > >>> Gabe Vega > >>> Technical Support Specialist > >>> Information Services Unit > >>> Arizona Industries for the Blind > >>> CellPhone:(602) 488-9862 > > >>> -----Original Message----- > >>> From: [EMAIL PROTECTED] > >>> [mailto:[EMAIL PROTECTED] > >>> Sent: Tuesday, August 23, 2005 12:09 AM > >>> To: 'Braillenote List' > >>> Subject: RE: [Braillenote] Tech Support > > >>> I can call Tech support but he CANNOT call me back. Why? Because > >>> I use my PC on the same phone line. I am using Dial Up. I can > >>> not accept to pay the long distance bill while many minutes on the > >>> HOLDING. Last time I waited on the holding for 48 minutes then > >>> disconnect. Whoa! > > >>> Can you image... I bought PK last October. I found out no one > >>> could > > >>> help me in this metro of Minneapolis and St. Paul until this > >>> month, August. State Services for the Blind Access Techicans are > >>> learning how to use > > >>> PK and help me. It was serious business. Many people know > >>> PacMate around here. I do not know what happen here. > > >>> I surely rate the Humanware services is about 2 of 5 stars, but > >>> the products rate is 4 of 5 stars. > > >>> They have the old messages of this list server but it has NO > >>> search engineer. It has F&Q but not much help or not much > >>> information. > > >>> So I require it make MUCH information and will save techicans > >>> hours. > > >>> That is why I say this list server is little better than the > >>> services > > >>> and web information. > > >>> Leslie-- > > > > >>> ___ > >>> To leave the BrailleNote list, send a blank message to > >>> [EMAIL PROTECTED] > >>> To view the list archives or change your preferences, visit > >>> http://list.humanware.com/mailman/listinfo/braillenote > > > >>> NOTICE: This e-mail (and any attachments) may contain PRIVILEGED > >>> OR CONFIDENTIAL information and is intended only for the use of > >>> the specific individual(s) to whom it is addressed. It may > >>> contain information that is privileged and confidential under > >>> state and federal law. This information may be used or disclosed > >>> only in accordance with law, and you may be subject to penalties > >>> under law for improper use or further disclosure of the > >>> information in this e-mail and its attachments. If you have > >>> received this e-mail in error, please immediately notify the > >>> person named above by reply e-mail, and then delete the original > >>> e-mail. Thank you. > > > > >>> ___ > >>> To leave the BrailleNote list, send a blank message to > >>> [EMAIL PROTECTED] > >>> To view the list archives or change your preferences, visit > >>> http://list.humanware.com/mailman/listinfo/braillenote > > > > > > >>Mr. Leslie Peterson > >>email: [EMAIL PROTECTED] > >>www.deafblindinfo.org > >>list: [EMAIL PROTECTED] > >>http://www.deafvision.net/mdba > > >>___ > >>To leave the BrailleNote list, send a blank message to > >>[EMAIL PROTECTED] > >>To view the list archives or change your preferences, visit > >>http://list.humanware.com/mailman/listinfo/braillenote > > > >___ > >To leave the BrailleNote list, send a blank message to > >[EMAIL PROTECTED] > >To view the list archives or change your preferences, visit > >http://list.humanware.com/mailman/listinfo/braillenote > > > >___ > >To leave the BrailleNote list, send a blank message to > >[EMAIL PROTECTED] > >To view the list archives or change your preferences, visit > >http://list.humanware.com/mailman/listinfo/braillenote > > >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
