Really! I have never talked with him, just Chris or Roberto. Is he at the
California facility or is he on the east coast?
When does he work?
Thanks. I sure liked Rockie, but I guess she isn't there any more.
At 8/23/2005, you wrote:
Hi Paul,
Actually Sam does work for HumanWare.
Regards,
Matthew Janusauskas
Blindness Product Specialist
HumanWare USA, Inc.
656 N. Kennedy Drive
Kankakee, IL 60901
Phone: (800) 722-3393 Ext. 204
Fax: (815) 939-3194
E-mail: [EMAIL PROTECTED]
(Pulse Data and VisuAide have recently merged to form "HumanWare". For
more details visit our website)
http://www.humanware.com
Paul Henrichsen
<[EMAIL PROTECTED]
net> To
Sent by: Braillenote List
braillenote-bounc <[email protected]>
[EMAIL PROTECTED] cc
.com
Subject
RE: [Braillenote] Tech Support
08/23/2005 05:27
PM
Please respond to
Braillenote List
<[EMAIL PROTECTED]
.humanware.com>
I don't think sam or rocky work there any longer.
At 8/23/2005, you wrote:
>In the US, I know of Chris, Sam, and Rocky.
>
> > ----- Original Message -----
> >From: "Vega, Gabriel" <[EMAIL PROTECTED]
> >To: "Braillenote List" <[email protected]
> >Date: Tue, 23 Aug 2005 11:36:21 -0700
> >Subject: RE: [Braillenote] Tech Support
>
> >In my email, I specifically mentioned (In the U.s.) that are actually
> >employed by Humanware.
> >Currently are Chris and a new person who was just hired with in the pass
> >couple of days.
>
> >Gabe Vega
> >Technical Support Specialist
> >Information Services Unit
> >Arizona Industries for the Blind
> >CellPhone:(602) 488-9862
>
> >-----Original Message-----
> >From: [EMAIL PROTECTED]
> >[mailto:[EMAIL PROTECTED]
> >Sent: Tuesday, August 23, 2005 11:33 AM
> >To: Braillenote List
> >Subject: Re: [Braillenote] Tech Support
>
> >Actually, I know of three people in tech support, maybe four.
>
> >> ----- Original Message -----
> >>From: Leslie P Peterson <[EMAIL PROTECTED]
> >>To: [email protected]
> >>Date: Tue, 23 Aug 2005 12:04:27 -0500
> >>Subject: Re: [Braillenote] Tech Support
>
> >>Vega,
>
> >>Oh, I did not know there were just one tech support. It could cause
> >>him or her insane. I prefer there are least 2 tech support because
> >>they need to support each other better than just one.
>
> >>I was the evaluation person for the State of Washington. I checked the
>
> >>problems of the Tele-Braille devices to and from the repair shop. They
>
> >>made me insane because there were a few different devices. Hardly
> >>remember for the device.
>
> >>So it will be very nice for the Humanware hires more tech support.
>
> >>Leslie-
> >>On Tue, 23 Aug 2005 08:37:33 -0700 "Vega, Gabriel" <[EMAIL PROTECTED]
> >>writes:
> >>> The problem with Humanware is that yes, I believe the product
> >>> function is about a 4 out of 5 stars, but cause they only had one
> >>> tech in the U.S. till yesterday they will be bringing another tech
> >>> on sometime next week. They're customer service and tech support is
> >>> 1 out of five stars.
> >>> It is very disgusting that this company who brags about having the
> >>> popular saling units and saling hundreds of thousands if not millions
>
> >>> of inventory only had "one" (1) tech for phone support in the U.S.
>
>
> >>> Gabe Vega
> >>> Technical Support Specialist
> >>> Information Services Unit
> >>> Arizona Industries for the Blind
> >>> CellPhone:(602) 488-9862
>
> >>> -----Original Message-----
> >>> From: [EMAIL PROTECTED]
> >>> [mailto:[EMAIL PROTECTED]
> >>> Sent: Tuesday, August 23, 2005 12:09 AM
> >>> To: 'Braillenote List'
> >>> Subject: RE: [Braillenote] Tech Support
>
> >>> I can call Tech support but he CANNOT call me back. Why? Because I
> >>> use my PC on the same phone line. I am using Dial Up. I can not
> >>> accept to pay the long distance bill while many minutes on the
> >>> HOLDING. Last time I waited on the holding for 48 minutes then
> >>> disconnect. Whoa!
>
> >>> Can you image... I bought PK last October. I found out no one could
>
> >>> help me in this metro of Minneapolis and St. Paul until this month,
> >>> August.
> >>> State Services for the Blind Access Techicans are learning how to use
>
> >>> PK and help me. It was serious business. Many people know PacMate
> >>> around here. I do not know what happen here.
>
> >>> I surely rate the Humanware services is about 2 of 5 stars, but the
> >>> products rate is 4 of 5 stars.
>
> >>> They have the old messages of this list server but it has NO search
> >>> engineer. It has F&Q but not much help or not much information.
>
> >>> So I require it make MUCH information and will save techicans hours.
>
> >>> That is why I say this list server is little better than the services
>
> >>> and web information.
>
> >>> Leslie--
>
>
>
> >>> ___
> >>> To leave the BrailleNote list, send a blank message to
> >>> [EMAIL PROTECTED]
> >>> To view the list archives or change your preferences, visit
> >>> http://list.humanware.com/mailman/listinfo/braillenote
>
>
> >>> NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR
> >>> CONFIDENTIAL information and is intended only for the use of the
> >>> specific individual(s) to whom it is addressed. It may contain
> >>> information that is privileged and confidential under state and
> >>> federal law. This information may be used or disclosed only in
> >>> accordance with law, and you may be subject to penalties under law
> >>> for improper use or further disclosure of the information in this
> >>> e-mail and its attachments. If you have received this e-mail in
> >>> error, please immediately notify the person named above by reply
> >>> e-mail, and then delete the original e-mail. Thank you.
>
>
>
> >>> ___
> >>> To leave the BrailleNote list, send a blank message to
> >>> [EMAIL PROTECTED]
> >>> To view the list archives or change your preferences, visit
> >>> http://list.humanware.com/mailman/listinfo/braillenote
>
>
>
>
>
> >>Mr. Leslie Peterson
> >>email: [EMAIL PROTECTED]
> >>www.deafblindinfo.org
> >>list: [EMAIL PROTECTED]
> >>http://www.deafvision.net/mdba
>
> >>___
> >>To leave the BrailleNote list, send a blank message to
> >>[EMAIL PROTECTED]
> >>To view the list archives or change your preferences, visit
> >>http://list.humanware.com/mailman/listinfo/braillenote
>
>
> >___
> >To leave the BrailleNote list, send a blank message to
> >[EMAIL PROTECTED]
> >To view the list archives or change your preferences, visit
> >http://list.humanware.com/mailman/listinfo/braillenote
>
>
> >___
> >To leave the BrailleNote list, send a blank message to
> >[EMAIL PROTECTED]
> >To view the list archives or change your preferences, visit
> >http://list.humanware.com/mailman/listinfo/braillenote
>
>
>___
>To leave the BrailleNote list, send a blank message to
>[EMAIL PROTECTED]
>To view the list archives or change your preferences, visit
>http://list.humanware.com/mailman/listinfo/braillenote
___
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