Then I guess Chris didn't know what he was talking about when he told me this. Or...... The turn over rate at Humanware is just that high?
Gabe Vega Technical Support Specialist Information Services Unit Arizona Industries for the Blind CellPhone:(602) 488-9862 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Tuesday, August 23, 2005 11:39 AM To: Braillenote List Subject: RE: [Braillenote] Tech Support In the US, I know of Chris, Sam, and Rocky. > ----- Original Message ----- >From: "Vega, Gabriel" <[EMAIL PROTECTED] >To: "Braillenote List" <[email protected] >Date: Tue, 23 Aug 2005 11:36:21 -0700 >Subject: RE: [Braillenote] Tech Support >In my email, I specifically mentioned (In the U.s.) that are actually >employed by Humanware. >Currently are Chris and a new person who was just hired with in the >pass couple of days. >Gabe Vega >Technical Support Specialist >Information Services Unit >Arizona Industries for the Blind >CellPhone:(602) 488-9862 >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] >Sent: Tuesday, August 23, 2005 11:33 AM >To: Braillenote List >Subject: Re: [Braillenote] Tech Support >Actually, I know of three people in tech support, maybe four. >> ----- Original Message ----- >>From: Leslie P Peterson <[EMAIL PROTECTED] >>To: [email protected] >>Date: Tue, 23 Aug 2005 12:04:27 -0500 >>Subject: Re: [Braillenote] Tech Support >>Vega, >>Oh, I did not know there were just one tech support. It could cause >>him or her insane. I prefer there are least 2 tech support because >>they need to support each other better than just one. >>I was the evaluation person for the State of Washington. I checked >>the >>problems of the Tele-Braille devices to and from the repair shop. >>They >>made me insane because there were a few different devices. Hardly >>remember for the device. >>So it will be very nice for the Humanware hires more tech support. >>Leslie- >>On Tue, 23 Aug 2005 08:37:33 -0700 "Vega, Gabriel" <[EMAIL PROTECTED] >>writes: >>> The problem with Humanware is that yes, I believe the product >>> function is about a 4 out of 5 stars, but cause they only had one >>> tech in the U.S. till yesterday they will be bringing another tech >>> on sometime next week. They're customer service and tech support is >>> 1 out of five stars. >>> It is very disgusting that this company who brags about having the >>> popular saling units and saling hundreds of thousands if not >>> millions >>> of inventory only had "one" (1) tech for phone support in the U.S. >>> Gabe Vega >>> Technical Support Specialist >>> Information Services Unit >>> Arizona Industries for the Blind >>> CellPhone:(602) 488-9862 >>> -----Original Message----- >>> From: [EMAIL PROTECTED] >>> [mailto:[EMAIL PROTECTED] >>> Sent: Tuesday, August 23, 2005 12:09 AM >>> To: 'Braillenote List' >>> Subject: RE: [Braillenote] Tech Support >>> I can call Tech support but he CANNOT call me back. Why? Because I >>> use my PC on the same phone line. I am using Dial Up. I can not >>> accept to pay the long distance bill while many minutes on the >>> HOLDING. Last time I waited on the holding for 48 minutes then >>> disconnect. Whoa! >>> Can you image... I bought PK last October. I found out no one >>> could >>> help me in this metro of Minneapolis and St. Paul until this month, >>> August. >>> State Services for the Blind Access Techicans are learning how to >>> use >>> PK and help me. It was serious business. Many people know PacMate >>> around here. I do not know what happen here. >>> I surely rate the Humanware services is about 2 of 5 stars, but the >>> products rate is 4 of 5 stars. >>> They have the old messages of this list server but it has NO search >>> engineer. It has F&Q but not much help or not much information. >>> So I require it make MUCH information and will save techicans hours. >>> That is why I say this list server is little better than the >>> services >>> and web information. >>> Leslie-- >>> ___ >>> To leave the BrailleNote list, send a blank message to >>> [EMAIL PROTECTED] >>> To view the list archives or change your preferences, visit >>> http://list.humanware.com/mailman/listinfo/braillenote >>> NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR >>> CONFIDENTIAL information and is intended only for the use of the >>> specific individual(s) to whom it is addressed. It may contain >>> information that is privileged and confidential under state and >>> federal law. This information may be used or disclosed only in >>> accordance with law, and you may be subject to penalties under law >>> for improper use or further disclosure of the information in this >>> e-mail and its attachments. If you have received this e-mail in >>> error, please immediately notify the person named above by reply >>> e-mail, and then delete the original e-mail. Thank you. >>> ___ >>> To leave the BrailleNote list, send a blank message to >>> [EMAIL PROTECTED] >>> To view the list archives or change your preferences, visit >>> http://list.humanware.com/mailman/listinfo/braillenote >>Mr. Leslie Peterson >>email: [EMAIL PROTECTED] >>www.deafblindinfo.org >>list: [EMAIL PROTECTED] >>http://www.deafvision.net/mdba >>___ >>To leave the BrailleNote list, send a blank message to >>[EMAIL PROTECTED] >>To view the list archives or change your preferences, visit >>http://list.humanware.com/mailman/listinfo/braillenote >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
