He's in California, his hours are 7 AddM. to 5 PddM. > ----- Original Message ----- >From: Paul Henrichsen <[EMAIL PROTECTED] >To: Braillenote List <[email protected] >Date: Wed, 24 Aug 2005 15:13:49 -0700 >Subject: RE: [Braillenote] Tech Support
>Really! I have never talked with him, just Chris or Roberto. Is he at the >California facility or is he on the east coast? >When does he work? >Thanks. I sure liked Rockie, but I guess she isn't there any more. >At 8/23/2005, you wrote: >>Hi Paul, >>Actually Sam does work for HumanWare. >>Regards, >>Matthew Janusauskas >>Blindness Product Specialist >>HumanWare USA, Inc. >>656 N. Kennedy Drive >>Kankakee, IL 60901 >>Phone: (800) 722-3393 Ext. 204 >>Fax: (815) 939-3194 >>E-mail: [EMAIL PROTECTED] >>(Pulse Data and VisuAide have recently merged to form "HumanWare". For >>more details visit our website) >>http://www.humanware.com >> Paul Henrichsen >> <[EMAIL PROTECTED] >> net> To >> Sent by: Braillenote List >> braillenote-bounc <[email protected] >> [EMAIL PROTECTED] cc >> .com >> Subject >> RE: [Braillenote] Tech Support >> 08/23/2005 05:27 >> PM >> Please respond to >> Braillenote List >> <[EMAIL PROTECTED] >> .humanware.com >>I don't think sam or rocky work there any longer. >>At 8/23/2005, you wrote: >>>In the US, I know of Chris, Sam, and Rocky. >>>> ----- Original Message ----- >>>>From: "Vega, Gabriel" <[EMAIL PROTECTED] >>>>To: "Braillenote List" <[email protected] >>>>Date: Tue, 23 Aug 2005 11:36:21 -0700 >>>>Subject: RE: [Braillenote] Tech Support >>>>In my email, I specifically mentioned (In the U.s.) that are actually >>>>employed by Humanware. >>>>Currently are Chris and a new person who was just hired with in the pass >>>>couple of days. >>>>Gabe Vega >>>>Technical Support Specialist >>>>Information Services Unit >>>>Arizona Industries for the Blind >>>>CellPhone:(602) 488-9862 >>>>-----Original Message----- >>>>From: [EMAIL PROTECTED] >>>>[mailto:[EMAIL PROTECTED] >>>>Sent: Tuesday, August 23, 2005 11:33 AM >>>>To: Braillenote List >>>>Subject: Re: [Braillenote] Tech Support >>>>Actually, I know of three people in tech support, maybe four. >>>>> ----- Original Message ----- >>>>>From: Leslie P Peterson <[EMAIL PROTECTED] >>>>>To: [email protected] >>>>>Date: Tue, 23 Aug 2005 12:04:27 -0500 >>>>>Subject: Re: [Braillenote] Tech Support >>>>>Vega, >>>>>Oh, I did not know there were just one tech support. It could cause >>>>>him or her insane. I prefer there are least 2 tech support because >>>>>they need to support each other better than just one. >>>>>I was the evaluation person for the State of Washington. I checked the >>>>>problems of the Tele-Braille devices to and from the repair shop. They >>>>>made me insane because there were a few different devices. Hardly >>>>>remember for the device. >>>>>So it will be very nice for the Humanware hires more tech support. >>>>>Leslie- >>>>>On Tue, 23 Aug 2005 08:37:33 -0700 "Vega, Gabriel" <[EMAIL PROTECTED] >>>>>writes: >>>>>> The problem with Humanware is that yes, I believe the product >>>>>> function is about a 4 out of 5 stars, but cause they only had one >>>>>> tech in the U.S. till yesterday they will be bringing another tech >>>>>> on sometime next week. They're customer service and tech support is >>>>>> 1 out of five stars. >>>>>> It is very disgusting that this company who brags about having the >>>>>> popular saling units and saling hundreds of thousands if not millions >>>>>> of inventory only had "one" (1) tech for phone support in the U.S. >>>>>> Gabe Vega >>>>>> Technical Support Specialist >>>>>> Information Services Unit >>>>>> Arizona Industries for the Blind >>>>>> CellPhone:(602) 488-9862 >>>>>> -----Original Message----- >>>>>> From: [EMAIL PROTECTED] >>>>>> [mailto:[EMAIL PROTECTED] >>>>>> Sent: Tuesday, August 23, 2005 12:09 AM >>>>>> To: 'Braillenote List' >>>>>> Subject: RE: [Braillenote] Tech Support >>>>>> I can call Tech support but he CANNOT call me back. Why? Because I >>>>>> use my PC on the same phone line. I am using Dial Up. I can not >>>>>> accept to pay the long distance bill while many minutes on the >>>>>> HOLDING. Last time I waited on the holding for 48 minutes then >>>>>> disconnect. Whoa! >>>>>> Can you image... I bought PK last October. I found out no one could >>>>>> help me in this metro of Minneapolis and St. Paul until this month, >>>>>> August. >>>>>> State Services for the Blind Access Techicans are learning how to use >>>>>> PK and help me. It was serious business. Many people know PacMate >>>>>> around here. I do not know what happen here. >>>>>> I surely rate the Humanware services is about 2 of 5 stars, but the >>>>>> products rate is 4 of 5 stars. >>>>>> They have the old messages of this list server but it has NO search >>>>>> engineer. It has F&Q but not much help or not much information. >>>>>> So I require it make MUCH information and will save techicans hours. >>>>>> That is why I say this list server is little better than the services >>>>>> and web information. >>>>>> Leslie-- >>>>>> ___ >>>>>> To leave the BrailleNote list, send a blank message to >>>>>> [EMAIL PROTECTED] >>>>>> To view the list archives or change your preferences, visit >>>>>> http://list.humanware.com/mailman/listinfo/braillenote >>>>>> NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR >>>>>> CONFIDENTIAL information and is intended only for the use of the >>>>>> specific individual(s) to whom it is addressed. It may contain >>>>>> information that is privileged and confidential under state and >>>>>> federal law. This information may be used or disclosed only in >>>>>> accordance with law, and you may be subject to penalties under law >>>>>> for improper use or further disclosure of the information in this >>>>>> e-mail and its attachments. If you have received this e-mail in >>>>>> error, please immediately notify the person named above by reply >>>>>> e-mail, and then delete the original e-mail. Thank you. >>>>>> ___ >>>>>> To leave the BrailleNote list, send a blank message to >>>>>> [EMAIL PROTECTED] >>>>>> To view the list archives or change your preferences, visit >>>>>> http://list.humanware.com/mailman/listinfo/braillenote >>>>>Mr. Leslie Peterson >>>>>email: [EMAIL PROTECTED] >>>>>www.deafblindinfo.org >>>>>list: [EMAIL PROTECTED] >>>>>http://www.deafvision.net/mdba >>>>>___ >>>>>To leave the BrailleNote list, send a blank message to >>>>>[EMAIL PROTECTED] >>>>>To view the list archives or change your preferences, visit >>>>>http://list.humanware.com/mailman/listinfo/braillenote >>>>___ >>>>To leave the BrailleNote list, send a blank message to >>>>[EMAIL PROTECTED] >>>>To view the list archives or change your preferences, visit >>>>http://list.humanware.com/mailman/listinfo/braillenote >>>>___ >>>>To leave the BrailleNote list, send a blank message to >>>>[EMAIL PROTECTED] >>>>To view the list archives or change your preferences, visit >>>>http://list.humanware.com/mailman/listinfo/braillenote >>>___ >>>To leave the BrailleNote list, send a blank message to >>>[EMAIL PROTECTED] >>>To view the list archives or change your preferences, visit >>>http://list.humanware.com/mailman/listinfo/braillenote >>___ >>To leave the BrailleNote list, send a blank message to >>[EMAIL PROTECTED] >>To view the list archives or change your preferences, visit >>http://list.humanware.com/mailman/listinfo/braillenote >>___ >>To leave the BrailleNote list, send a blank message to >>[EMAIL PROTECTED] >>To view the list archives or change your preferences, visit >>http://list.humanware.com/mailman/listinfo/braillenote >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote
