I wish the problem was either that I was stupid or greedy, but in my case I don't need to download large files to cause the problem. Hey, I've had the problem after downloading a couple BRF files the size of your average cheep small paperback. If you can tell me how to clear files without resetting I'd be happy, because the whole connecting and logging in again process as well as the reset really takes some time and annoyance. I also tend to forget the book I was going to download, so finding it again is a total pain.
I'm glad humanware is more understanding of the problem than some of the people on this list. I really do resent being told that I am the problem if I experience a problem but you don't. It's fine to give advice and explain that you haven't had the problem, fortunately, but your not providing very acceptable service if your comments tend to insult the users you are trying to help. I haven't had trouble with web braille, probably because the process of saving books is different from that of downloading them, but I'll believe their problem is real until I have prooved otherwise by hearing the steps they followed and discover that one step is incorrect. I certainly didn't mind the explanations of what people did and why they think the problem might be occurring. I thought about what i had tried to download to see if it was likely to be a size problem. It may be that I have collected too many temp files, but I really don't get how I did that since I don't actually use keyweb that much and don't download things all the time, mostly because I can't without resetting. <grin> Sarah Van Oosterwijck Assistive Technology Trainer http://home.earthlink.net/~netentity ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
