Hi Richard,
Thank you for addressing the needs and concerns of your customers! We do
appreciate the efforts of Humanware to give us great products and great
customer service.
I attended the NFB convention in Dallas and spent a lot of time at your
table. I purchased the M Power and had exceptional service. I found your
staff knowledgeable helpful and courteous.
Thanks,
Virgie and Hoshi
----- Original Message -----
From: "Jonathan Mosen" <[EMAIL PROTECTED]>
To: <[email protected]>; <[email protected]>
Sent: Tuesday, July 04, 2006 4:37 PM
Subject: [Braillenote] Message concerning BrailleNote and VoiceNote
mPowerBattery performance issues, from Richard MANDER
Dear HumanWare Customers,
HumanWare would like to share with you news about ways in which we're
improving quality and timeliness of our service to you.
Over the past few months, some of you have experienced battery performance
problems with your BrailleNote and VoiceNote mPowers.
These problems include very rapid drops in battery level and the need to
calibrate repeatedly.
Since these problems have only affected a small number of customers, it has
taken us a while to identify the source of the issue.
We apologize for any inconvenience this may have caused those of you who
were affected.
You'll be pleased to know that we now have a solution.
For those among you who have experienced problems, please contact us and
schedule a time to ship your BrailleNote or VoiceNote mPower in for a free
modification.
We will not be able to modify all units immediately, but we will advise you
at the
time you call of when we will be able to modify your unit.
For those of you who have not had problems, and this will be the vast
majority of you, continue enjoying your BrailleNote or VoiceNote mPower
without
interruption.
Be assured that if you ever send your unit in for repair or for the free
cleaning we offer for units under warranty or service contract, our
service department will automatically check to see if your unit needs the
free modification.
While we've been working on these battery issues, we've had to take special
care before shipping units to customers to minimize the likelihood of these
issues occurring. Because of this extra quality assurance procedure, we know
there have been delays in getting our product to you. We apologize for this,
as we know how important these products are to your achieving independence
in all walks of life.
Not only are we confident that you will see delivery times improve, but we
have hired additional technical support, servicing, and quality assurance
staff to
ensure we meet your needs in the manner we want to, and in the way you have
the right to expect.
We appreciate your understanding and support.
Dr Richard Mander
CEO, Humanware
USA
800-722-3393 x31
UK
(01993)626-000
New Zealand
03-9402200
Canada
(888) 723 7273 ext. 201
Australia
02-9686-2600
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