You know, that has also happened with me several times, but recently they
have been a little better.
----- Original Message -----
From: "Brian Lingard" <[EMAIL PROTECTED]>
To: "Braillenote List" <[email protected]>
Cc: <[EMAIL PROTECTED]>
Sent: Wednesday, August 02, 2006 10:47 AM
Subject: RE: [BrailleNote] Disappointed with Humanware Tech Support
Ottawa Canada
Dear Milissa:
Sorry to hear your calls to Tech Support are not being returned.
By way of a cc, I am bringing your situation to the attention of
Mr. Greg Brown, Chief Operating Officer of Humanware USA.
Perhaps he can either explain what went wrong with the messages
you left or arrange to have a tech phone you at a mutually
convenient time.
It may be helpful if you can give him a list of dates and times
you left messages for tech support to call you and whether you
left voice mail or a message with a live human.
Good luck.
Brian oh and I don't work for Humanware.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of
Milissa
Garside
Sent: Wednesday, August 02, 2006 10:00 AM
To: Braillenote List
Subject: [Braillenote] Disappointed with Humanware Tech Support
Hi Everyone,
For those of you on the list who live in the united states, what
has your
experience been with Humanware tech support? I have called tech
support out
in California several times regarding a battery issue with my
voice note
MPower. Each time I have called, I have always been told either
by an actual
person or by a recorded voice to leave a message and someone from
tech
support will get back to me. This method is all well and good
except that a
humanware tech support person has never returned any of my calls.
Considering I have paid over 2000 dollars out of my own pocket
for my
MPower, not being able to get in touch with a tech support person
is
unacceptable! I hate to say this but, in terms of tech support,
Freedom
Scientific takes much better care of it's customers than
Humanware in the
United States does. I have been more than happy with Humanware in
every
other aspect accept for tech support. It should not take me a
month and a
half to get in touch with a tech support person.
For those of you who are part of humanware on this list, how can
I get in
contact with a humanware tech support person? I suspect that my
MPower is
going to need to be sent out for repair. I begin my fall semester
of school
on September 5th. If in fact my MPower needs to be sent in for
repair, I
need to send it bakc very soon and need to have it back in my
hands by
Tuesday September 5th. Any help you can give to expidite this
process would
me much appreciated.
Thank you.
Milissa
[EMAIL PROTECTED]
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