Would someone do a comparison between humanware and fs? Just to answer a few
questions in one email.
----- Original Message -----
From: "Fearon, Sukosh" <[EMAIL PROTECTED]>
To: "Braillenote List" <[email protected]>
Sent: Wednesday, August 02, 2006 1:24 PM
Subject: RE: [Braillenote] Disappointed with Humanware Tech Support
I've had both good and not so good experiences with Humanware. The good is
still slightly outweighing the bad. They still rank higher to me that
Freedom Scientific. If you're having problems at Freedom Scientific you
might want to talk with Hal Knight at 1-800-444-4443 Extension 1101. The
best every day.
Sukosh Fearon
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Sarah
Cranston
Sent: Wednesday, August 02, 2006 12:33 PM
To: Braillenote List
Subject: RE: [Braillenote] Disappointed with Humanware Tech Support
For what it's worth, I've had both good and bad experiences dealing with
HW's tech support, as well as every other business I have dealt with more
than once. I'm sorry some have had only bad experiences, but I hope the
list realizes that this is not always the case. Also, the competition has
given me almost exclusively harsh and unfriendly treatment, but I chalked it
up to the individuals I spoke with and don't believe the whole company to be
at fault. Just a look at the other side of the coin from your friendly
rock-dweller.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Sharon
Campbell
sSent: Wednesday, August 02, 2006 11:28 AM
To: Braillenote List
Subject: re: [Braillenote] Disappointed with Humanware Tech Support
Hi Melissa and list!
We agree with you. In the United States, Humanware all the way
around has a bad reputation on taking care of people and public
relations. Freedom Scientific has them beat 100 percent!!
----- Original Message -----
From: "Melissa Garside" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Date: Wed, 2 Aug 2006 09:59:53 -0400
Subject: [Braillenote] Disappointed with Humanware Tech Support
Hi Everyone,
For those of you on the list who live in the united states, what
has your
experience been with Humanware tech support? I have called tech
support out
in California several times regarding a battery issue with my
voice note
MPower. Each time I have called, I have always been told either
by an actual
person or by a recorded voice to leave a message and someone from
tech
support will get back to me. This method is all well and good
except that a
humanware tech support person has never returned any of my calls.
Considering I have paid over 2000 dollars out of my own pocket
for my
MPower, not being able to get in touch with a tech support person
is
unacceptable! I hate to say this but, in terms of tech support,
Freedom
Scientific takes much better care of it's customers than
Humanware in the
United States does. I have been more than happy with Humanware
in every
other aspect accept for tech support. It should not take me a
month and a
half to get in touch with a tech support person.
For those of you who are part of humanware on this list, how can
I get in
contact with a humanware tech support person? I suspect that my
MPower is
going to need to be sent out for repair. I begin my fall
semester of school
on September 5th. If in fact my MPower needs to be sent in for
repair, I
need to send it bakc very soon and need to have it back in my
hands by
Tuesday September 5th. Any help you can give to expidite this
process would
me much appreciated.
Thank you.
Milissa
[EMAIL PROTECTED]
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
