I remember having to wait on hold some 20 minutes or so a few times, and i
remember about two years ago, they had awfull music! Hahahaha!
----- Original Message -----
From: "Ray Campbell" <[EMAIL PROTECTED]>
To: "Braillenote List" <[email protected]>
Sent: Wednesday, August 02, 2006 11:59 AM
Subject: RE: [Braillenote] Disappointed with Humanware Tech Support
Hi All:
Maybe I've just been very lucky, but I have had no problems the few
times I've had to contact HW Tech Support. One time, I spent a good
half hour to 45 minutes on the phone with one of the tech support
representatives fixing a Braillenote Keymail Database problem for a
client. Also, when I have left messages, they have always been returned
within 24 hours. Granted, I haven't had to call Tech Support that much.
I hope HW deals with this problem so everyone can receive as good of
support as I have.
Ray Campbell, HelpDesk Technician
Adaptive Technology Center
Chicago Lighthouse for People Who Are Blind or Visually Impaired
1850 W. Roosevelt Road
Chicago, IL 60608
312-997-3651 (Voice/Relay) or
888-825-0080 (voice/Relay)
[EMAIL PROTECTED]
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