This is my third call regarding the repair of my BN. They've had it for 6
days and all they can tell me is that it jjust went in for repair today but
they can't tell me what they are repairing at this moment. It was suppose
to go in for a cleaning, new battery, and flash drive. I'd just like to
know which of those above mentioned items they are currently looking at.
Second of all, I gave (for the third time) my rehab councelor's info since
he's taking care of the financial responsibility but every time I call, it
never seems to get put on. I'm not impressed with CSR. They definitely are
not the sharpest. Hopefully I'll see my BN before I have to go up North.
This concern (that it needed to arrive at my house repaired and with a new
battery before Aug. 30) was stated and they assured me that it would be
returned within ten business days. I hope otherwise I haven't anything to
take notes on. Our customers usually S O L until Humanware can determine
or fix a problem?
At the East L A CCB, the lack of customer service is discussed but I never
thought I would experience such laziness or failure of the CSR agents to
put info given to them in our notes. As you can tell, I'm not a happy
camper. Hope their repair department isn't anything like their CSR agents.
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