Hi Sammie, we're always willing to make changes when good suggestions such as Rhonda's are made. The issue with most of this thread is that there is no substance or specific issues being brought to light. Just because a few people say over and over again that certain people are being ignored, that doesn't make it true, particularly when there is no evidence forthcoming. Just repeating the same mantra doesn't make something correct. Rhonda made a very valid point, but no one else has been able to demonstrate any other issue where material in the user's guide, written in tutorial style, is somehow less complete or detailed than what is produced in audio. In fact, dare I say it, audio users could counterclaim that the User's Guide is far far more detailed, which indeed it is, and therefore they are being discriminated against. I think it is sad when this list is used to make accusations without any specific examples whatsoever, and to Rhonda's credit, she's brought to light an issue which must and will be addressed.
In previous messages, I also faield to comment on Richard's thoughts on basic how to kinds of articles. We are considering a knowledge-base type application, and I think this will be a very valuable addition. It of course would be on the web, so accessible to all. Jonathan Mosen BrailleNote Product Marketing Manager HumanWare 11 Mary Muller Drive Christchurch New Zealand DDI: +64-3-940-2219 http://www.humanware.com sammie clay <[EMAIL PROTECTED]> Sent by: [EMAIL PROTECTED] 17/08/2006 10:06 a.m. Please respond to Braillenote List <[email protected]> To Braillenote List <[email protected]> cc Subject Re: [Braillenote] Thoughts on Tutorials and Manuals Hello Jonathan, Thank you very much for your understanding of Rhonda's message on this subject. Hopefully you can now solve Kathleen and other members of our deaf-blind brothers and sisters problem with the audio tutorial. Sammie Clay > ----- Original Message ----- >From: [EMAIL PROTECTED] >To: Braillenote List <[email protected] >Date: Thu, 17 Aug 2006 08:57:38 +1200 >Subject: Re: [Braillenote] Thoughts on Tutorials and Manuals >Hi Stacey, thanks for that, however Rhonda's point is in my view a very >fair one. What I have been doing is publishing the audio tutorials as soon >as possible, so people can get a feel for the forthcoming release. >However, this goes into far more detail than the announcements about the >next release that we publish, and therefore it disadvantages people who >can't hear the tutorial. The information is contained in he User Guide, >but of course it's generally not ready for publication when I have been >putting up the audio. That is inequitable, and some way or other, we will >have to correct that for the future so that the publication of the audio >tutorial is synchronised with when we can publish detailed information >about how to use the new features in text form. >Once we do this, then the information one has access to in text is >equivalent to the information one has access to in the audio tutorial. >Jonathan Mosen >BrailleNote Product Marketing Manager >HumanWare >11 Mary Muller Drive >Christchurch New Zealand >DDI: +64-3-940-2219 >http://www.humanware.com >Stacey Robinson <[EMAIL PROTECTED] >Sent by: [EMAIL PROTECTED] >17/08/2006 08:52 a.m. >Please respond to >Braillenote List <[email protected] >To >Braillenote List <[email protected] >cc >Subject >Re: [Braillenote] Thoughts on Tutorials and Manuals >Hi Jonathan, >Please continue to publish the tutorials the way you have been >publishing them. I enjoy listening to them before upgrades come >out. >Stacey and Chesley >> ----- Original Message ----- >>From: [EMAIL PROTECTED] >>To: Braillenote List <[email protected] >>Date: Thu, 17 Aug 2006 08:37:15 +1200 >>Subject: Re: [Braillenote] Thoughts on Tutorials and Manuals >>Hi Rhonda, but we publish all User's Guides on the web site. What >we may >>have to do is not publish the audio tutorial until such time as >the User's >>Guide is in a position to be published. >>Jonathan Mosen >>BrailleNote Product Marketing Manager >>HumanWare >>11 Mary Muller Drive >>Christchurch New Zealand >>DDI: +64-3-940-2219 >>http://www.humanware.com >>Rhonda Clark <[EMAIL PROTECTED] >>Sent by: [EMAIL PROTECTED] >>17/08/2006 05:01 a.m. >>Please respond to >>Braillenote List <[email protected] >>To >>BrailleNote List <[email protected] >>cc >>Subject >>[Braillenote] Thoughts on Tutorials and Manuals >>Hello, List: >>You know me and my two cents worth, <grin>. I realize, Jonathan, >>what you are saying -- a person can access the User's Guide to >>find out about a product. However, a tutorial determines whether >>a person can afford, or can use the upcoming upgrade. If a >>person hasn't upgraded yet, there is no way of accessing the >>Users Guide to read what is there. With an Audio Tutorial, any >>hearing person can access it, to decide whether or not the >>upgrade will work for them. My two cents, can I have change >>please? <smile>. >>___ >>To leave the BrailleNote list, send a blank message to >>[EMAIL PROTECTED] >>To view the list archives or change your preferences, visit >>http://list.humanware.com/mailman/listinfo/braillenote >>___ >>To leave the BrailleNote list, send a blank message to >>[EMAIL PROTECTED] >>To view the list archives or change your preferences, visit >>http://list.humanware.com/mailman/listinfo/braillenote >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
