I got an email from Philip Rance, President and CEO of Humanware, about
the changes that are taking place at the company and about how they are
trying to be more responsive to customers' needs. That email contained
the following strangely worded and very interesting paragraph.
"Although some of these changes may impact individuals there remains a
dedicated team of developers who are now listening to all of our
customers rather than the personal desires of any individual. This will
result in future products addressing the needs of the market rather than
the whims of an individual."
Which individual's whims, I wonder? Which whims, for that matter. This
sounds like the kind of damage control statement that actually makes the
situation worse instead of making it better. Gotta wonder who is being
referred to.
I can't imagine this having anything to do with Jonathan. Sure hope
not.
By the way, one positive change in the US is that tech support staff is
being doubled and the calls will be toll-free. I really hope the
changes end up being positive for us because we all love our BN.
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
