You might want to call Humanware customer service and ask them if they can
issue you a call tag so the unit can be picked up and checked out by
humanware's service department.
The package hopefully was insured and would be covered. Don't give up, you
have a lot invested in your unit, and Humanware is a good company. If UPS
caused the problem, they would have to pay the claim.
Best regards,
-- Earlene
At 05:21 PM 1/15/2007 -0600, you wrote:
In answer to the question about the mPower, it was a brand new unit. I
pupchased it in October, 2005, brand new.
Yesterday's gone, today's a gift;
tomorrow's not ours,
Please enjoy the Present.
----- Original Message -----
From: "J. T. Laurie" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Date sent: Mon, 15 Jan 2007 17:16:13 -0600
Subject: Re: [Braillenote] Frustration!
one more thing, was it a brand new unit when you got it?
----- Original Message -----
From: "Sharon Campbell" <[EMAIL PROTECTED]
To: <[EMAIL PROTECTED]>; <[email protected]
Sent: Monday, January 15, 2007 5:08 PM
Subject: [Braillenote] Frustration!
Dear Andy and List:
Several weeks ago, Chuck and I had to send my mPower in. Since
the first day I purchased it, the dot four didn't work well, and
the Braille display was pretty bad. Because of cancer
treatments
and such, I needed to keep my unit. However, as the Braille
display got worse, I knew it was time to send it in.
The motherboard had to be replaced, along with the battery, and
the Braille display. I received some rude comments from Tech
Support, but let it pass, as I know there are many units that
need to be worked on.
I received my unit back today. It is a BN BT 18 cell display,
mPower, running 7.2, build 47. When I opened the box, the
BrailleNote was wet. I wiped it down very carefully. The unit
was ice cold. I realize the weather has been bad, but it went
out on Friday, and came to me today, Monday. I'm wondering how
it was stored. Imagine my dismay when I charged it up, turned
it
on, and there was no Braille. The message I get is: "Braille
Display is not operating.
Yes, I want to cry. I need this unit. What can I do? I can't
afford to send it in again.
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-- Earlene
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