Paying for an SMA doesn't bother me because I am paying in order that I get two upgrades for the price of one. Paying for a product which currently isn't available does. With all do respect, the device is still being beta tested! A close friend of mine is one of the beta testers! There is no way it will ship in August! Essentially, I'm being charged for a device that is not in fact yet a finished product! If it were a finished product, my supervisor and friend would not be beta testing firmware and still finding bugs! The majority of companies charge when shipping. I have ordered numerous items that were back ordered, and of course they didn't charge until the item was in fact in stock and ready to ship. Technically, this item is not in stock, the final firmware is still non-existent! No, list members, this is not the way the majority of companies do business.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Lingard Sent: Tuesday, July 31, 2007 2:15 PM To: BrailleNote List Subject: [Braillenote] RE: Paying For The Upgrade In Advance Ottawa Canada Dear Kathy and list: When you paid for the upcoming upgrade in January, did you buy an SMA or were you just paying for one upgrade? The reason I ask is that normally when you prepay for an upgrade, you are purchasing an SMA (Software Maintenance Agreement) which gives you the next two paid for upgrades for the price of just one upgrade. True they're getting the use of your money before the upgrade is released, but you're getting two upgrades for the price of one, so it's a fairly good deal for both you and Humanware. ] Regarding the card being charged up front for the Victor Reader Stream, I didn't ask if I would be charged up front or when the product ships so can't say I was done wrong if they have already charged my card. Not sure how they're going to handle the draw for the free Victor Reader Streams as they said every tenth unit purchased at the conventions will be given away free. I'm not certain if the draw includes everyone who purchases a Stream before they are released or just ones bought at the conventions. I'm just itching to get my Stream and put it through its paces. Brian Brian K. Lingard email: [EMAIL PROTECTED] Skype: ve3yiab2ji15 tel: +1 (613) 247-0665 New York NY Tel +1 (646) 797-2862 FAX +1 (613) 247-9998 No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.11.0/927 - Release Date: 30/07/2007 5:02 PM ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
