Because fairness is essential, I can tell you that I know three people personally who have had entire compact flash cards rendered useless by a Braillenote. The advice that HumanWare furnishes is that you should never leave a compact flash card in your unit while you are performing any kind of reset.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Donna Goodin Sent: Wednesday, August 08, 2007 5:57 AM To: [EMAIL PROTECTED]; [EMAIL PROTECTED]; [EMAIL PROTECTED]; [EMAIL PROTECTED]; [email protected] Subject: RE: [Braillenote] Data loss Hi Cindy, What you report surprises me. I use that product and have absolutely never lost data from a Flash card. Regarding your other concern, yes, they do provide Sprite Backup, it came on your program CD. Best, Donna -----Original Message----- >From: "slery"<[EMAIL PROTECTED]> >Sent: 8/7/07 11:30:52 PM >To: "project1"<[EMAIL PROTECTED]>, "Donna Goodin"<[EMAIL PROTECTED]>, "[EMAIL PROTECTED]"<[EMAIL PROTECTED] ail.com>, "[EMAIL PROTECTED]"<[EMAIL PROTECTED]>, "[email protected]"<[email protected]> >Subject: RE: [Braillenote] Data loss > >Do others really have this chronic problem with losing data? I have only >occasionally (4 or 5 times) lost data. This could not be said of the >competitions product which killed information that was on removable cards. >Also, the only answer the competition gives is to use sprite backup utility >so you can boot from the backup. This product was not (and still not to my >knowledge) provided to the customer. It was something I had to purchase >even though it was their answer for a bug fix. > >Personally, I have not heard of this great number of people losing great >numbers of data but would definitely be interested in how many actually do >have this problem. > >Cindy > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] Behalf Of project1 >Sent: Monday, August 06, 2007 4:30 PM >To: Donna Goodin; [EMAIL PROTECTED]; >[EMAIL PROTECTED]; [email protected] >Subject: re: [Braillenote] Data loss > > >Wait just a minute here. I think it's extremely premature to >start jumping to conclusions. Yes, I'll agree that it's most >unfortunate whenever one loses valuable data, but to take it a >step further and suggest that this is a chronic problem with the >BN family of products is just plain uncalled for. I for one have >yet to come across a situation involving my voicenote wherein I >have inexplicably lost data. I have owned my current unit for a >little more than a year now, and my previous unit I had since >2003. As distasteful as some of you may find my proposition, I >suggest that we resist the urge to make the assertion that this >is a chronic problem with the BN, and likewise refrain from >suggesting to those that perhaps were thinking of purchasing a >braillenote or voicenote that they should think twice before >doing so. While I feel for those persons that have experienced >the aforementioned problem, I will say to those of you that are >considering purchasing one of these units, that I personally have >never experienced the previously referenced problem, and I >encourage you not to decide against the BN predicated upon the >unfortunate experiences of a select few. Just my opinion. Isaih > >> ----- Original Message ----- >>From: "Donna Goodin" <[EMAIL PROTECTED] >>To: <[EMAIL PROTECTED]>, ><[EMAIL PROTECTED]>,<[email protected] >>Date sent: Tue, 7 Aug 2007 07:28:07 -0400 >>Subject: [Braillenote] Data loss > >>Hi Chris, Mary, and all, > >>Actually, Chris, I have to strongly disagree. though what you >say about PCs is true, that happense *very rarely. If the BN >frequently loses data, especially if there's been no crash of the >device, that is an unacceptable flaw. If you can't mostly rely >on your device to preserve data, why bother owning it in the >first place. > >>I currently use a competitor's product--the one that came out in >fall of 2003. I can't say I *never lose data, but if I do, it's >because the unit has locked up and a cold reset must be >performed, so I know that any data that hasn't been backed up is >lost. I'm on this list because I was considering purchasing a >BN. If what Mary Ellen describes is a pervasive problem with >these units, I think that just took the BN right off the table >for me. I'll tolerate lots of bugs in a product, but data loss >is definitely not one of them. >>Best, >>Donna >>P.S. I also you Sprite Backup with my current unit. I know the >BN has some kind of backup feature, at least I think it does. It >would be a good thing if that program could allow you to back up >your data to a storage card. >>-----Original Message----- >>>From: "Chris Hallsworth"<[EMAIL PROTECTED] >>>Sent: 8/7/07 5:01:28 AM >>>To: "Mary Ellen Earls"<[EMAIL PROTECTED]>, "Braillenote >List"<[email protected] >>>Subject: Re: [Braillenote] Comments: > >>>Mary, sorry to hear you've lost your document, but consider this. >Sometimes >>>computers can have glitches, one of which is to lose work that >you thought >>>you last saved. There are a handful of reasons why this would be >the case, >>>power failure being one of them. So I guess it's the same with >the >>>BrailleNote; the operating system, Windows CE/Keysoft, must have >glitches in >>>them that occur from time to time, and one of these is to erase a >whole >>>document despite you saved it. So my advice? Consider backing up >the >>>document to some removable device, so that should you lose it >you've always >>>got a backup. Also Mary, did this issue happen on a classic or >an mPower? As >>>I say I am sorry to hear what's happened, but it's just one of >these things >>>and therefore I hope from this message you'll take my advice and >hopefully >>>never lose a document again. I hope this helps. >>>----- Original Message ----- >>>From: "Mary Ellen Earls" <[EMAIL PROTECTED] >>>To: "Braillenote List" <[email protected] >>>Sent: Tuesday, August 07, 2007 3:39 AM >>>Subject: [Braillenote] Comments: > > >>>> Well let me first say that I hope somewhere along the line >Humanware will >>>> start addressing the issue of these machines loosing huge >amounts of >>>> material. I am even talking about material which has >specifically been >>>> saved and the machine just kicks it out. The strange thing is >that the >>>> document is still there but absolutely no text is there. It is >like >>>> someone went in went to the top of the document and on a bt >pressed space >>>> d and space dots 1 4 and the whole document disappeared To me >that is more >>>> important than anything because I lost 28 pages today never to >recover >>>> them again. I even tried the save and recover feature to no >avail. >>>> This has been a problem with the Braille Note since I have had >one in >>>> 2002. >>>> And I am extremely surprised this has not come up more often but >it has >>>> not. >>>> Secondly as far as batteries are concerned, if some of you will >remember >>>> Fs came out in about 2003 or very early 2004 with a pacmate >Braille & >>>> Speak which had a user replacible battery. Ok they went back >and did a >>>> total makeover of the machine which came out in the fall of 2004 >and guess >>>> what? The battery was not user replacible. Why? Because there >had been >>>> numerous problems with the earlier model of the pacmate Bns >because of >>>> that user replacible batteries. >>>> I have no doubt technology has come a long way since then and I >too would >>>> love to change my battery out but we have to realize hw can only >pack so >>>> much in an upgrade at any given time and they have only so many >people in >>>> development. >>>> In a perfect world there would be that one perfect machine with >everything >>>> for everyone but alas, this is 2007 the world is not a perfect >world and >>>> now you have myriads of machines out there to choose from, so >you do not >>>> like the features of one machine, go to its competitor and >perhaps you >>>> will find what you want from them. >>>> Mary Ellen Earls > >>>> ___ >>>> Replies to this message will go directly to the sender. >>>> If your reply would be useful to the list, please send a >>>> copy to the list as well. > >>>> To leave the BrailleNote list, send a blank message to >>>> [EMAIL PROTECTED] >>>> To view the list archives or change your preferences, visit >>>> http://list.humanware.com/mailman/listinfo/braillenote > > > >>>___ >>>Replies to this message will go directly to the sender. >>>If your reply would be useful to the list, please send a >>>copy to the list as well. > >>>To leave the BrailleNote list, send a blank message to >>>[EMAIL PROTECTED] >>>To view the list archives or change your preferences, visit >>>http://list.humanware.com/mailman/listinfo/braillenote > > > >>___ >>Replies to this message will go directly to the sender. >>If your reply would be useful to the list, please send a >>copy to the list as well. > >>To leave the BrailleNote list, send a blank message to >>[EMAIL PROTECTED] >>To view the list archives or change your preferences, visit >>http://list.humanware.com/mailman/listinfo/braillenote > > >___ >Replies to this message will go directly to the sender. >If your reply would be useful to the list, please send a >copy to the list as well. > >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote > ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
