Thanks for the information. The modem is not worth losing my
mPower for 2-6 weeks, to me anyway, so I will just wait until
something goes unrepairably wrong and send it in then.
Have a great day,
Alex
----- Original Message -----
From: Richard Ehrler <[EMAIL PROTECTED]
To: <[email protected]
Date sent: Thu, 16 Aug 2007 13:47:20 -600
Subject: Re: [Braillenote] Another BN issue
Hello Alex and Peggy,
I recently sent my VoiceNote mPower back to California for a
battery
replacement and the mother board upgrade, along with a few other
things
that needed to be checked. When I saw your messages indicating
the modem
problems you were having with your upgrade, I called and spoke to
the tech
who was servicing my unit to ask him to be sure to test the
modem,
thinking that maybe they got in a load of bad boards or
something. He did
test my modem and it worked fine but he also mentioned that
HumanWare had
discovered a problem some time ago with modems not getting enough
power or
something and that they currently make a modification to every
unit they
work on to fix this problem It sounds to me like your units might
have
been worked on before this problem was recognized. You need to
call
HumanWare and speak to someone in service or tech support to see
about
confirming the situation and getting an RMA to return your note
takers for
repair if you want the modem to work. I don't think HumanWare
tech support
people respond to this list for those kinds of issues. If you use
other
forms of connectivity for E-mail and web browsing, then I would
guess you
could just wait until the next time you need to return the note
taker for
service and have the modem modification done then.
On 2007-08-16 [EMAIL PROTECTED] said:
Bluetooth works fine for me. Ironically, my BN had a spacebar
issue too, eventually necessitating a replacement of the
whole
mPower. My new mPower's modem doesn't work, but the old one
worked just fine (I think its hardware revision was h1, not
my
current RVC6S). HW should definitely do something about this
as
it is through no fault of the user that modems do not work.
They
should not charge for the necessary repairs to get the modem
working.
Have a great day,
Alex
----- Original Message -----
Date sent: Thu, 16 Aug 2007 11:31:02 -0700
Glad I'm not alone. Well, no I'm not glad for you. (grin) I
just hate the thought of having to send it in for servicing
on
something that happened to it when I sent it in before. And
it
wasn't even a battery issue that caused me to send it in the
first time! It was a sticking space key. I thought my
battery
worked fine! Can you use Bluetooth? That doesn't work for me
either. I never even thought to check the modem when I got
it
back last October. I wonder when Humanware became aware of
this
issue, and why they didn't put out a press release or
something
about the problem.
Peggy (who has always loved Humanware, but isn't pleased at
all
about this)
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