Hi Joseph and all, Okay, so this day went from bad to great to very bad. :) I was able to downgrade the unit to 6.11 as previously discussed and all went well. After the system reset itself, I attempted to access my mail folders again, but no such luck..."access is denied". So, ready to admit defeat, I contacted Humanware technical support, who, by the way, was very helpful indeed. The gentleman on the phone walked me through correcting the problem, and within ten minutes, I saw light at the end of the tunnel. It appears that somehow my keymail.cdb file *if memory serves), had randomly moved or had somehow gotten placed in the keylist folder. Therefore, we simply moved it back and rebuilt the keymail database from scratch. The loss of my messages were not significant at this point since they are backed up on gmail anyway. Once we had success, we both figured that upgrading the BN back to 7.5 shouldn't pose any problem now. So, I reinstalled the 7.5 product key and upgraded once again. Thankfully, there were no errors and the update appeared to have gone flawlessly. Well, until it reset itself and spat out ever so unpleasantly, "flash disk not available". Ouch! So, I tried resetting the BN with no keys held down just as it suggested, but to no avail. So, I contacted our friendly Humanware technical support guy who basically confirmed our suspicions, that the flash disk had just taken a deadly nose-dive. In retrospect, I suppose it shouldn't be a huge shock, as I can now recall having intermitint and random problems with my BN giving the same error when it was using the 5.1 software, but a reset or merely waiting a while seemed to correct it in the end. However, I don't think I can wait my way out of this one. So, off to Humanware she goes I suppose. Looks like this upgrade has suddenly become much more expensive than I had counted on. *sigh*
I want to thank everybody who has jumped in with their suggestions and advice, which by the way, I did actually try everything suggested here. <grin> Jenny -----Original Message----- From: Joseph Lee [mailto:[EMAIL PROTECTED] Sent: Wednesday, March 19, 2008 12:34 AM To: Jenny Wood; [EMAIL PROTECTED] Subject: RE: [Braillenote] Question about error in Keymail Hi Jenny, Insert the CF card, install the product key (from Utilities Menu, go to Application, look for your CF card, choose "slash" directory and find the upgraee key file and run it). After the product kez is installed, just start the "downgrade" - plug the ac adapter, press dots 4-5 (jk) with Reset and you're good to go. Siné it has been almost seven years, I'd say that it is indeed Flash problem and may need to be sent in. Cheers, Joseph P.S. Remember, Flash can only be used in a limited number of time. > ----- Original Message ----- >From: "Jenny Wood" <[EMAIL PROTECTED] >To: "'Joseph Lee'" <[EMAIL PROTECTED] >Date sent: Wed, 19 Mar 2008 00:27:09 -0500 >Subject: RE: [Braillenote] Question about error in Keymail >Hi Joseph, >I have had this unit since late 2001. Unfortunately, I don't recall the >exact date. If I were to attempt to go back to 6.11, any idea how I might >go about doing so? I have the cf card with the 6.1 installation and I still >have the original product key for said version. At this point, I feel like >I am grasping at straws. >Jenny >-----Original Message----- >From: Joseph Lee [mailto:[EMAIL PROTECTED] >Sent: Tuesday, March 18, 2008 11:25 PM >To: Jenny Wood; [EMAIL PROTECTED] >Subject: RE: [Braillenote] Question about error in Keymail >Hi Jenny, >You can go back to 6.11 except so you'll need the product key for KeySoft >6.11. >One more question that might help determine your problem: how long did you >have your BrailleNote? The answer to this question would be helpful to >determine if Flash Disk is going bad, which is a serious problem. >This "access is denied" thing usually means that a Flash sector has failed >and it is time for replacement of Flash. >Cheers, >Joseph >> ----- Original Message ----- >>From: "Jenny Wood" <[EMAIL PROTECTED] >>To: "'Joseph Lee'" ><[EMAIL PROTECTED] >>Date sent: Tue, 18 Mar 2008 23:04:13 -0500 >>Subject: RE: [Braillenote] Question about >error in Keymail >>Hi Joseph, Nick and all. Thanks to all who >have responded regarding my >>recent problem with Keymail. Unfortunately, >it appears I have a real >>predicament on my hands. I have tried >removing the Keymail directory, Email >>folders, and Emailfolderdata, as well as the >Keysoft.ksd file. After each >>attempt, I reset the bn, but I am still >receiving the error "access is >>denied" when attempting to read Email from >any of my listed folders. I have >>also tried resetting the bn with dots 1, 2 >and 3, as well as resetting with >>dots 4, 5 and 6. Still no change. I am >currently running Keysoft 7.5 build >>27 on a bn classic, but I am beginning to >wonder if there is a way to go >>back to 6.11. <grin >>Jenny >>-----Original Message----- >>From: Joseph Lee >[mailto:[EMAIL PROTECTED] >>Sent: Tuesday, March 18, 2008 10:13 PM >>To: Jenny Wood; >[email protected] >>Subject: RE: [Braillenote] Question about >error in Keymail >>Hi Jenny, >>This "ksaid" file is under Dictionaries >folder under Flash Disk. >>Cheers, >>Joseph >>> ----- Original Message ----- >>>From: "Jenny Wood" <[EMAIL PROTECTED] >>>To: <[email protected] >>>Date sent: Tue, 18 Mar 2008 21:13:52 -0500 >>>Subject: RE: [Braillenote] Question about >>error in Keymail >>>Thanks for the information. In what folder >>might I find the keysoft.ksd >>>file? This is where I wish the BN had a >>search feature. <grin >>>Jenny >>>-----Original Message----- >>>From: Nick Cocchiarella >>[mailto:[EMAIL PROTECTED] >>>Sent: Tuesday, March 18, 2008 5:54 PM >>>To: Jenny Wood >>>Subject: re: [Braillenote] Question about >>error in Keymail >>>Keysoft.ksd was the file, but beware >>deleeting it will cause the bn to go to >>>its default settings, so back up everything >>just in case. >>>> ----- Original Message ----- >>>>From: "Jenny Wood" <[EMAIL PROTECTED] >>>>To: <[email protected] >>>>Date sent: Tue, 18 Mar 2008 15:31:23 -0500 >>>>Subject: [Braillenote] Question about error >>in Keymail >>>>Hello all! >>>>Well, I now have the upgrade to 7.5 build 27 >>on my BN classic. >>>So far, I >>>>really enjoy it. However, I do have one >>question for anyone who >>>will be >>>>kind enough to lend some assistance. <grin >>I know this topic >>>was recently >>>>covered on this list, but unfortunately, I >>have had some trouble >>>locating >>>>the relevant messages when performing a >>search on the subject. >>>In any case, >>>>I am now receiving the error "access denied" >>when attempting to >>>read, move >>>>or delete Email. Seems to me there was a >>particular file that >>>needed to be >>>>deleted in order to correct this problem, but >>thanks to my faulty >>>short-term >>>>memory, I do not recall the name of the file. >>I apologize for >>>the redundant >>>>thread, but I'm feeling a little lost at the >>moment. >>>>Thanks in advance for any assistance you may >>be able to offer. >>>>Jenny >>>>___ >>>>Replies to this message will go directly to >>the sender. >>>>If your reply would be useful to the list, >>please send a copy to the >>>>list as well. >>>>To leave the BrailleNote list, send a blank >>message to >>>>[EMAIL PROTECTED] >>>>To view the list archives or change your >>preferences, visit >>>>http://list.humanware.com/mailman/listinfo/br >>aillenote >>>___ >>>Replies to this message will go directly to >>the sender. >>>If your reply would be useful to the list, >>please send a >>>copy to the list as well. >>>To leave the BrailleNote list, send a blank >>message to >>>[EMAIL PROTECTED] >>>To view the list archives or change your >>preferences, visit >>>http://list.humanware.com/mailman/listinfo/br >>aillenote -----Original Message----- From: Joseph Lee [mailto:[EMAIL PROTECTED] Sent: Wednesday, March 19, 2008 12:34 AM To: Jenny Wood; [EMAIL PROTECTED] Subject: RE: [Braillenote] Question about error in Keymail Hi Jenny, Insert the CF card, install the product key (from Utilities Menu, go to Application, look for your CF card, choose "slash" directory and find the upgraee key file and run it). After the product kez is installed, just start the "downgrade" - plug the ac adapter, press dots 4-5 (jk) with Reset and you're good to go. Siné it has been almost seven years, I'd say that it is indeed Flash problem and may need to be sent in. Cheers, Joseph P.S. Remember, Flash can only be used in a limited number of time. > ----- Original Message ----- >From: "Jenny Wood" <[EMAIL PROTECTED] >To: "'Joseph Lee'" <[EMAIL PROTECTED] >Date sent: Wed, 19 Mar 2008 00:27:09 -0500 >Subject: RE: [Braillenote] Question about error in Keymail >Hi Joseph, >I have had this unit since late 2001. Unfortunately, I don't recall the >exact date. If I were to attempt to go back to 6.11, any idea how I might >go about doing so? I have the cf card with the 6.1 installation and I still >have the original product key for said version. At this point, I feel like >I am grasping at straws. >Jenny >-----Original Message----- >From: Joseph Lee [mailto:[EMAIL PROTECTED] >Sent: Tuesday, March 18, 2008 11:25 PM >To: Jenny Wood; [EMAIL PROTECTED] >Subject: RE: [Braillenote] Question about error in Keymail >Hi Jenny, >You can go back to 6.11 except so you'll need the product key for KeySoft >6.11. >One more question that might help determine your problem: how long did you >have your BrailleNote? The answer to this question would be helpful to >determine if Flash Disk is going bad, which is a serious problem. >This "access is denied" thing usually means that a Flash sector has failed >and it is time for replacement of Flash. >Cheers, >Joseph >> ----- Original Message ----- >>From: "Jenny Wood" <[EMAIL PROTECTED] >>To: "'Joseph Lee'" ><[EMAIL PROTECTED] >>Date sent: Tue, 18 Mar 2008 23:04:13 -0500 >>Subject: RE: [Braillenote] Question about >error in Keymail >>Hi Joseph, Nick and all. Thanks to all who >have responded regarding my >>recent problem with Keymail. Unfortunately, >it appears I have a real >>predicament on my hands. I have tried >removing the Keymail directory, Email >>folders, and Emailfolderdata, as well as the >Keysoft.ksd file. After each >>attempt, I reset the bn, but I am still >receiving the error "access is >>denied" when attempting to read Email from >any of my listed folders. I have >>also tried resetting the bn with dots 1, 2 >and 3, as well as resetting with >>dots 4, 5 and 6. Still no change. I am >currently running Keysoft 7.5 build >>27 on a bn classic, but I am beginning to >wonder if there is a way to go >>back to 6.11. <grin >>Jenny >>-----Original Message----- >>From: Joseph Lee >[mailto:[EMAIL PROTECTED] >>Sent: Tuesday, March 18, 2008 10:13 PM >>To: Jenny Wood; >[email protected] >>Subject: RE: [Braillenote] Question about >error in Keymail >>Hi Jenny, >>This "ksaid" file is under Dictionaries >folder under Flash Disk. >>Cheers, >>Joseph >>> ----- Original Message ----- >>>From: "Jenny Wood" <[EMAIL PROTECTED] >>>To: <[email protected] >>>Date sent: Tue, 18 Mar 2008 21:13:52 -0500 >>>Subject: RE: [Braillenote] Question about >>error in Keymail >>>Thanks for the information. In what folder >>might I find the keysoft.ksd >>>file? This is where I wish the BN had a >>search feature. <grin >>>Jenny >>>-----Original Message----- >>>From: Nick Cocchiarella >>[mailto:[EMAIL PROTECTED] >>>Sent: Tuesday, March 18, 2008 5:54 PM >>>To: Jenny Wood >>>Subject: re: [Braillenote] Question about >>error in Keymail >>>Keysoft.ksd was the file, but beware >>deleeting it will cause the bn to go to >>>its default settings, so back up everything >>just in case. >>>> ----- Original Message ----- >>>>From: "Jenny Wood" <[EMAIL PROTECTED] >>>>To: <[email protected] >>>>Date sent: Tue, 18 Mar 2008 15:31:23 -0500 >>>>Subject: [Braillenote] Question about error >>in Keymail >>>>Hello all! >>>>Well, I now have the upgrade to 7.5 build 27 >>on my BN classic. >>>So far, I >>>>really enjoy it. However, I do have one >>question for anyone who >>>will be >>>>kind enough to lend some assistance. <grin >>I know this topic >>>was recently >>>>covered on this list, but unfortunately, I >>have had some trouble >>>locating >>>>the relevant messages when performing a >>search on the subject. >>>In any case, >>>>I am now receiving the error "access denied" >>when attempting to >>>read, move >>>>or delete Email. Seems to me there was a >>particular file that >>>needed to be >>>>deleted in order to correct this problem, but >>thanks to my faulty >>>short-term >>>>memory, I do not recall the name of the file. >>I apologize for >>>the redundant >>>>thread, but I'm feeling a little lost at the >>moment. >>>>Thanks in advance for any assistance you may >>be able to offer. >>>>Jenny >>>>___ >>>>Replies to this message will go directly to >>the sender. >>>>If your reply would be useful to the list, >>please send a copy to the >>>>list as well. >>>>To leave the BrailleNote list, send a blank >>message to >>>>[EMAIL PROTECTED] >>>>To view the list archives or change your >>preferences, visit >>>>http://list.humanware.com/mailman/listinfo/br >>aillenote >>>___ >>>Replies to this message will go directly to >>the sender. >>>If your reply would be useful to the list, >>please send a >>>copy to the list as well. >>>To leave the BrailleNote list, send a blank >>message to >>>[EMAIL PROTECTED] >>>To view the list archives or change your >>preferences, visit >>>http://list.humanware.com/mailman/listinfo/br >>aillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
