re: [Braillenote] I know you're frustrated, b"

Sat, 21 Mar 2009 14:46:50 -0700

I would like to thank Maurice, for answering most of our questions. 
He does a great job, when he responds, now which is a lot.
Thank you,
Jahmal

Preach the gospel ministries,  Jahmal Lovato.
505-901-0848
[email protected]
"I can do all things through Christ, which strengthens me!"


----- Original Message -----
From: Paul Tandy <[email protected]
To: Rhonda Stogner <[email protected]>, [email protected], 
[email protected],[email protected]

Date sent: Wed, 18 Mar 2009 14:32:35 -0800
Subject: re: [Braillenote] I know you're frustrated, b"



Hi all, when you first subscribe to this list, and you get that
really long info message, doesn't it say that Humanware, from
time to time will help people answer their questions? Yes, I
believe it does.



HUMANWARE should either start answering are questions when we
need them, or they should just delete that line out of the
document.



Paul



----- Original Message -----
From: Rhonda Stogner <[email protected]
To: Alex Hall <[email protected]>,

[email protected],[email protected]

Date sent: Mon, 16 Mar 2009 21:05:39 -0500
Subject: re: [Braillenote] I know you're frustrated, b"



Hello Bob, Alex, and List:
 Alex, you are right about the Gw list.
I can tell you that language seen in one
post would not be tolerated.  It's hard
to believe what we've come to.  It's
hard to believe what frustration makes
people say.
 Yes, a product can always be better.
I believe Humanware should respond.
However, some things like compact flash
cards not being recognized is not a
Humanware fault, nor is it Humanware's
fault when a card falls in the machine.
I do wish Humanware would respond to
questions.  It would be really helpful.
 Thanks Bob for your post.



Blessings
Rhonda Stogner
[email protected]



----- Original Message -----
From: Alex Hall <[email protected]
To: Bob Mates <[email protected]>,

[email protected]

Date sent: Mon, 16 Mar 2009 21:54:56

-0400

Subject: re: [Braillenote] I know you're

frustrated, b"



You make very good points.  I will say,

though, that the list

used to be better, but so did the

company.  In the last couple

years they have gotten worse and worse,

giving us more and more

to complain about.  As to other lists, I

am on two (Sendero's gps

list, which does not really count in

this context, and the GW

Micro Notetaker list).  On the second

list, I see mostly

questions and the occasional

announcement from the company.

Surprisingly, one or two people from GWM

itself regularly answer

questions about the device, and anytime

a feature is suggested, a

company rep responds with "this has been

added to our database"

or "we already have this done for the

future".  More often than

not, I see the features suggested added

in the next software

upgrade, which, by the way, is released

as a public beta so that

those who want to can try it ahead of

time and make it much less

buggy for the final release.  It is the

same for Sendero's list;

the company employees, even the founder

himself, regularly post

and respond, and traffic is mostly

questions and feedback.  I

usually agree that the grass is no

greener anywhere else, but I

have to say that this time I think it

just may be.  People will

say, or at least think, "so why don't

you put your money where

your mouth is and switch to gwm?" I

would, if I had any of that

money with which to stuff my face, but I

do not and am therefore

still using my bn.  I do not think that

the bn is bad, but it is

furthest behind other notetakers and,

from what I have seen, is

made by a company with the least

company/user interaction of any

of the major assistive tech companies.



Have a great day,
Alex



----- Original Message -----
From: Bob Mates <[email protected]
To: [email protected]
Date sent: Mon, 16 Mar 2009 21:43:24

-0500

Subject: [Braillenote] I know you're

frustrated, b"



Hi, folks: I've been on this list again

for a month or two, and

have mostly been, as the cb'ers used to

say, "copying the mail."

That means, I've been mostly reading the

posts.

The predominant theme of these posts has

been frustration:

frustration with lack of news about the

new upgrade; frustration

with the lack of response to complaints

by HW; frustration with

the lack of useful features, as opposed

to what might be called

frivolities; frustration that the

frivolities are the wrong ones!

Frustration, frustration, frustration.

Now I'm not saying that

this frustration might not be justified;

what I am saying,

however, is that we're now on the third

or fourth time around for

these same complaints.
When my wife, Dorie, and I bought our

M-power, I got back on the

list, because I figured I could learn

something.  This list used

to be a wonderful source for information

about how to really work

the BN.  However, this list is nothing

more than a source for

grousing and griping, with some

occasional good questions thrown

in.  (Frankly, I'm kind of surprised

that the folks who dare to

ask good questions aren't severely

reprimanded, and told to get

with the program, and complain like

everyone else, or face the

consequences.



The BN is far from perfect; that's for

sure.  But, I have to

wonder: if I subscribed to another

company's list, is it not

possible that I might hear complaints

there, too? We always

imagine that the grass is greener, on

the other side of the

fence.  Usually, though, it's not

greener; just different.

The new upgrade will be out soon.  Maybe

it will be terrible, and

maybe it won't.  The fact is that,

whether you like it or not,

you'll probably buy it, because, if you

don't do that, you won't

be able to buy the next upgrade, which

may have everything you

ever wanted on it.



I think we all need to stop and take a

deep breath.  We need to

think about whether messages we post are

really adding any good

info, or just re-hashing the same old

stuff.  I also must say

that I hope that the use of vulgar

language won't become more

than a one-time thing.  We can hear that

on the street.  We don't

need to have it in our inboxes.
Well, I think this novela is over.

Thank you for your

indulgence.  Let's try to get back to

being a list, where good

info is exchanged.  Blessings, Bob



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