Hello Bob, Alex, and List:
Alex, you are right about the Gw list.
I can tell you that language seen in one
post would not be tolerated. It's hard
to believe what we've come to. It's
hard to believe what frustration makes
people say.
Yes, a product can always be better.
I believe Humanware should respond.
However, some things like compact flash
cards not being recognized is not a
Humanware fault, nor is it Humanware's
fault when a card falls in the machine.
I do wish Humanware would respond to
questions. It would be really helpful.
Thanks Bob for your post.
Blessings
Rhonda Stogner
[email protected]
----- Original Message -----
From: Alex Hall <[email protected]
To: Bob Mates <[email protected]>,
[email protected]
Date sent: Mon, 16 Mar 2009 21:54:56
-0400
Subject: re: [Braillenote] I know you're
frustrated, b"
You make very good points. I will say,
though, that the list
used to be better, but so did the
company. In the last couple
years they have gotten worse and worse,
giving us more and more
to complain about. As to other lists, I
am on two (Sendero's gps
list, which does not really count in
this context, and the GW
Micro Notetaker list). On the second
list, I see mostly
questions and the occasional
announcement from the company.
Surprisingly, one or two people from GWM
itself regularly answer
questions about the device, and anytime
a feature is suggested, a
company rep responds with "this has been
added to our database"
or "we already have this done for the
future". More often than
not, I see the features suggested added
in the next software
upgrade, which, by the way, is released
as a public beta so that
those who want to can try it ahead of
time and make it much less
buggy for the final release. It is the
same for Sendero's list;
the company employees, even the founder
himself, regularly post
and respond, and traffic is mostly
questions and feedback. I
usually agree that the grass is no
greener anywhere else, but I
have to say that this time I think it
just may be. People will
say, or at least think, "so why don't
you put your money where
your mouth is and switch to gwm?" I
would, if I had any of that
money with which to stuff my face, but I
do not and am therefore
still using my bn. I do not think that
the bn is bad, but it is
furthest behind other notetakers and,
from what I have seen, is
made by a company with the least
company/user interaction of any
of the major assistive tech companies.
Have a great day,
Alex
----- Original Message -----
From: Bob Mates <[email protected]
To: [email protected]
Date sent: Mon, 16 Mar 2009 21:43:24
-0500
Subject: [Braillenote] I know you're
frustrated, b"
Hi, folks: I've been on this list again
for a month or two, and
have mostly been, as the cb'ers used to
say, "copying the mail."
That means, I've been mostly reading the
posts.
The predominant theme of these posts has
been frustration:
frustration with lack of news about the
new upgrade; frustration
with the lack of response to complaints
by HW; frustration with
the lack of useful features, as opposed
to what might be called
frivolities; frustration that the
frivolities are the wrong ones!
Frustration, frustration, frustration.
Now I'm not saying that
this frustration might not be justified;
what I am saying,
however, is that we're now on the third
or fourth time around for
these same complaints.
When my wife, Dorie, and I bought our
M-power, I got back on the
list, because I figured I could learn
something. This list used
to be a wonderful source for information
about how to really work
the BN. However, this list is nothing
more than a source for
grousing and griping, with some
occasional good questions thrown
in. (Frankly, I'm kind of surprised
that the folks who dare to
ask good questions aren't severely
reprimanded, and told to get
with the program, and complain like
everyone else, or face the
consequences.
The BN is far from perfect; that's for
sure. But, I have to
wonder: if I subscribed to another
company's list, is it not
possible that I might hear complaints
there, too? We always
imagine that the grass is greener, on
the other side of the
fence. Usually, though, it's not
greener; just different.
The new upgrade will be out soon. Maybe
it will be terrible, and
maybe it won't. The fact is that,
whether you like it or not,
you'll probably buy it, because, if you
don't do that, you won't
be able to buy the next upgrade, which
may have everything you
ever wanted on it.
I think we all need to stop and take a
deep breath. We need to
think about whether messages we post are
really adding any good
info, or just re-hashing the same old
stuff. I also must say
that I hope that the use of vulgar
language won't become more
than a one-time thing. We can hear that
on the street. We don't
need to have it in our inboxes.
Well, I think this novela is over.
Thank you for your
indulgence. Let's try to get back to
being a list, where good
info is exchanged. Blessings, Bob
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