Hi,
This usually means that the Email Folders database (the file
where the email folders and their contents are stored) is missing
from KeyMail folder on Flash Disk.
In this case, try copying the contents of your KeyMail folder to
somewhere else, delete the KeyMail folder and perform a warm
reset right after deleting it. This will regenerate the original
KeyMail folder with the contents within it. Try going into
KeyMail and see if you can access email folders. If this works,
then paste the former contents of the KeyMail folder and try
accessing KeyMail and see if you can see the email folders.
Cheers,
Joseph
----- Original Message -----
From: Lucy Sirianni <[email protected]
To: [email protected]
Date sent: Mon, 03 May 2010 19:36:32 -0400
Subject: [Braillenote] Email folders
Dear all,
I have been having numerous problems with my BrailleNote and
today I borrowed one from an agency. It appeared to be fine, but
I just did a basic reset after it failed to recognize my wireless
card, and now whenever I try to do anything in KeyMail, it says,
"Cannot find email folders". Why is this happening and what can
I do?
Thank you!
Lucy
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