Wow, quite precise. That's good. The hardware reset seemed to
fix it though, and I think it could be certain websites that make
this activity occur. Thanks though, I'll definitely keep your
suggestions in mind, as I have a thre-year warranty on this
thing, thanks to my Lions Club, and this is a new unit as well.
Josh
----- Original Message -----
From: "Tom Lange" <[email protected]
To: "Josh Gregory" <[email protected]
Date sent: Fri, 6 May 2011 20:16:03 -0700
Subject: Re: [Braillenote] serious issue: I think it might be the
Apex battery
Hi,
You might have a battery issue, or a problem with the Apex and
the charging
circuitry. My new Apex acted like that when I got it almost a
year ago.
You should get in touch with your local dealer, explain what's up
and call
tech support as soon as possible and see what they tell you, and
if need be,
get an RMA and ship it back for a checkup. Whatever you do,
document
everything that happens, all the symptoms, all the strange
behaviors and
what you were doing with the unit at the time; keep a log of it
all. If it
comes down to asking for a replacement unit, which it might, then
you have
the documentation to back up your request. That's what I did,
and when I
asked for a new unit, I gave them a seven page problem log that
showed
exactly what went on with it. Thanks to the documentation that I
provided,
along with documentation from the local dealer who also went to
bat for me,
I got a replacement with no major hassle.
Tom
----- Original Message -----
From: "Josh Gregory" <[email protected]
To: "Braillenote" <[email protected]
Sent: Friday, May 06, 2011 2:46 PM
Subject: [Braillenote] serious issue: I think it might be the
Apex battery
Hi all,
This might not be good. It involves the Apex and it's battery.
I was online, surfing as usual. Then, when it locked up, the
page
wouldn't load, I hit reset, and noticed that it took a * very *
long time
for the cells to fade from displaying the page. When they did
fade, it
didn't actually reset, the cells just stayed spongey as if it
were turned
off, even though the switch was actually set in the on position.
When I
tried to reset again, it didn't do anything. I tried turning it
off and
back on, still nothing. As the adapter had been plugged in, I
unplugged
and tried replugging it in. Still didn't work. A hardware
reset did
nothing. Finally I had to get my mom to help me remove and
reinsert the
battery, which reset it, did the memory scan, and now
everything's OK.
This is... rather scary to me, as I just got the unit Monday.
Now, I
haven't been letting the battery get low, as I've been charging
it every
night to make sure I have enough juice for the next school day.
Should I?
My other question is: What's going on here and if it happens
again, what
should I do?
Thanks so much for any and all help, I really appreciate it!
Josh
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