Sent this to just Alana and not the list, my apologies. Josh ---------- Forwarded message ---------- From: Josh Gregory <[email protected]> Date: Sat, 07 May 2011 01:19:49 -0400 Subject: Re: [Braillenote] serious issue: I think it might be the Apex battery To: Alana Jovanovski <[email protected]>
And Wifi could add to that... I see, thanks all! Josh ----- Original Message ----- From: Alana Jovanovski <[email protected] To: Josh Gregory <[email protected]>, [email protected], [email protected] Date sent: Sat, 07 May 2011 15:14:44 +1000 Subject: Re: [Braillenote] serious issue: I think it might be the Apex battery Hi, The unit takes about four hours to charge when switched off, including turning off wireless and bluetooth. If using the unit while charging, charging will take about 8 hours. This is what it says in the user guide and I have found this out through personal experience. Alana ----- Original Message ----- From: Josh Gregory <[email protected] To: "Tom Lange" <[email protected]>,Braillenote <[email protected] Date sent: Sat, 07 May 2011 00:04:04 -0400 Subject: Re: [Braillenote] serious issue: I think it might be the Apex battery Hi all, I think Tom could be right here, but I'm not sure. Typically, when I use the Apex with Wifi turned on, it'll take a very long time to charge the battery. For instance, one minute it'll be at say, 42% and when I next check it like five minutes later it's only crept up by one or two percent, or sometimes even none. Here are my two questions: 1. Typically, how long does it take to charge a battery and: 2. Is this activity normal if using Wifi and the Apex? Thanks, Josh ----- Original Message ----- From: "Tom Lange" <[email protected] To: "Josh Gregory" <[email protected] Date sent: Fri, 6 May 2011 20:16:03 -0700 Subject: Re: [Braillenote] serious issue: I think it might be the Apex battery Hi, You might have a battery issue, or a problem with the Apex and the charging circuitry. My new Apex acted like that when I got it almost a year ago. You should get in touch with your local dealer, explain what's up and call tech support as soon as possible and see what they tell you, and if need be, get an RMA and ship it back for a checkup. Whatever you do, document everything that happens, all the symptoms, all the strange behaviors and what you were doing with the unit at the time; keep a log of it all. If it comes down to asking for a replacement unit, which it might, then you have the documentation to back up your request. That's what I did, and when I asked for a new unit, I gave them a seven page problem log that showed exactly what went on with it. Thanks to the documentation that I provided, along with documentation from the local dealer who also went to bat for me, I got a replacement with no major hassle. Tom ----- Original Message ----- From: "Josh Gregory" <[email protected] To: "Braillenote" <[email protected] Sent: Friday, May 06, 2011 2:46 PM Subject: [Braillenote] serious issue: I think it might be the Apex battery Hi all, This might not be good. It involves the Apex and it's battery. I was online, surfing as usual. Then, when it locked up, the page wouldn't load, I hit reset, and noticed that it took a * very * long time for the cells to fade from displaying the page. When they did fade, it didn't actually reset, the cells just stayed spongey as if it were turned off, even though the switch was actually set in the on position. When I tried to reset again, it didn't do anything. I tried turning it off and back on, still nothing. As the adapter had been plugged in, I unplugged and tried replugging it in. Still didn't work. A hardware reset did nothing. Finally I had to get my mom to help me remove and reinsert the battery, which reset it, did the memory scan, and now everything's OK. This is... rather scary to me, as I just got the unit Monday. Now, I haven't been letting the battery get low, as I've been charging it every night to make sure I have enough juice for the next school day. Should I? My other question is: What's going on here and if it happens again, what should I do? Thanks so much for any and all help, I really appreciate it! Josh ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote -- The Ever-curious Master Yoda Email: [email protected] ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
