Which kind of Word file is it, DOC or DOCX? DOC files are supported, but DOCX unfortunately are not.

Chris

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----- Original Message -----
From: Alana Jovanovski <[email protected]
To: [email protected]
Date sent: Tue, 22 Nov 2011 14:39:18 +1100
Subject: [Braillenote] Word file problem

Hi,
I have a problem with a word file.  I can open it on my laptop,
but when I try to open it on my Apex, I get the following error
message.
Application error: application for keysoft encountered a serious
error and must shut down.  I have to press reset to restart
Keysoft.  What is causing this? I can't translate the file
because I get the same message and when I didn't get that message
trying to translate to a rich text file, the error came up again
when I opened it.  I have taken text out, made new versions of
the file, then pasted the text back in.  I don't want to lose
this file.  It had a table in it, but I removed the table,
because I didn't want the text in a table.  I still have that bit
of text.  I hope word 2007/2010 support is implemented in the
next upgrade.
Thanks.
Alana

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