Hi,
Both didn't work. I had the file in .doc format.
Alana
----- Original Message -----
From: Christina Moore <[email protected]
To: Chris Nusbaum <[email protected]
Date sent: Thu, 24 Nov 2011 22:18:53 -0500
Subject: Re: [Braillenote] Word file problem
Hi,
I've had this problem too with a couple of files. As Chris said,
keysoft does not support the .docx files, so try saving them as
something else on your laptop, such as .rtf (Rich Text Format) or
.doc.
Then send the file to the Apex as that type and see what happens.
Also, when you say that translating the file didn't work, did you
mean
that translating it on the Apex didn't work, or did you mean that
changing it to another file type on the laptop didn't work?
Hope this has helped and maybe one day Humanware will make
support for
.docx files possible, that would be a very helpful addition to
KeySoft
sense the default file type setting on MS word is .docx and that
would
eliminate having to change the file type of everything that has
to be
transfered between the two devices.
On 11/24/11, Chris Nusbaum <[email protected]> wrote:
Which kind of Word file is it, DOC or DOCX? DOC files are
supported, but DOCX unfortunately are not.
Chris
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----- Original Message -----
From: Alana Jovanovski <[email protected]
To: [email protected]
Date sent: Tue, 22 Nov 2011 14:39:18 +1100
Subject: [Braillenote] Word file problem
Hi,
I have a problem with a word file. I can open it on my laptop,
but when I try to open it on my Apex, I get the following error
message.
Application error: application for keysoft encountered a serious
error and must shut down. I have to press reset to restart
Keysoft. What is causing this? I can't translate the file
because I get the same message and when I didn't get that
message
trying to translate to a rich text file, the error came up again
when I opened it. I have taken text out, made new versions of
the file, then pasted the text back in. I don't want to lose
this file. It had a table in it, but I removed the table,
because I didn't want the text in a table. I still have that
bit
of text. I hope word 2007/2010 support is implemented in the
next upgrade.
Thanks.
Alana
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