Hello,
If the braillenote is not recognizing it, you may want to try formatting it first. Sometimes when I get new drives, I find it best to format them first, then try using them with the braillenote.
Hth,

Robert Stigile
E-mail: [email protected]
Skype: robertstigile1
Twitter: robert3234


----- Original Message -----
From: kelsey trevett <[email protected]
To: Lisa D Porter <[email protected]>, [email protected]
Date sent: Sat, 28 Jul 2012 22:25:09 +0100
Subject: re: [Braillenote] Newbie with a question

it may be an unsupported drive. Plug it in to the Apex, turn it on (insert the disk while the Apex is off) and see what happens. If not, turn the Apex on, insert the disk and do a normal reset (just press the reset button once and let it go again).
Hope this helps.
We'll be happy to help you with any questions in the future about BrailleNotes.
From Kelsey

----- Original Message -----
From: Lisa D Porter <[email protected]
To: [email protected]
Date sent: Sat, 28 Jul 2012 17:15:35 -0400
Subject: [Braillenote] Newbie with a question

Hi all,
I just got the Apex a week or so ago and am ready to put some documents on it. I tried to do this using a thumb drive, but it wouldn't recognize it as a drive. Can I not do this or did I just have it in the wrong
port? Thanks.
Lisa

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