The only thing I can think of if they haven't changed formatting is to check their printer set up list, and make sure thing is correct, or resetting their machine. Are you sure it isn't the printer? Have your student try it with a different printer for once and see if you get the same results. Candi Oh what a happy child I am although I can not see. I am resolved that in this world contented I will be. How many blessings I enjoy that other people don't sweep or sigh because I'm blind I can't nor I won't. (Fanny Crozby) Candi Walk by faith not by sight god bless
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